Diane D. Email & Phone Number

• Review final closed loan documents for compliance, completeness, accuracy • Obtain missing information, prepare files to send to investor• Transmit and deliver allocated loans to investor • Resolves deficiencies for investor to ensure file is funded in a timely manner• Monitor pipeline and lock expirations to ensure note delivery times are met• Scan trailing and corrected documents • Provide support to internal and external customers• Utilize Encompass management system• Introduced to Optimal Blue• Handle lock desk functions for Residential Lending including lock requests, extensions, and revisions

2580 Dekalb Ave Sycamore Il

● Quote and prepare new business policies ● Processes amendments and payments, answer billing questions and review renewals. ● Outstanding client support monitoring insured policies and answering coverage questions. ● General office duties and a variety of projects as assigned.

Sycamore, Illinois

● Successfully acquired State of Illinois Producer License ● Accurately processes commercial and personal lines policy amendments and payments, answers billing and policy questions, reviews renewals, submits claims and cancellations, issues bonds and provides evidence of insurance. ● Assists with processing commissions and end of month balancing ● Provides management reporting using the AMS 360 system ● Collaborates with colleagues for business development growth

Sycamore Il

● Processes teller transactions and daily balancing for teller line ● Adheres to all cash handling policy requirements ● Builds relationships with existing customers and non-customers to develop new business ● Provides exceptional customer care both internally and externally ● Complies with bank policies and procedures and industry regulations

● Provides accurate and detailed information to clients and 3rd parties with loan account questions or general inquires ● Meticulously posts all aspects of daily loan transactions, account maintenance, and ensures proper documentation ● Diligently tracks, monitors, and distributes funds for all types of insurance, PMI, and real estate taxes for escrow and non-escrowed commercial, residential and personal loans ● Gathers and maintains vital documents for hazard insurance claims ● Coordinates loan payoff statements and letters and release collateral ● Demonstrates ability to process, track, and troubleshoot vehicle titles and UCC financing statements and reporting ● Sharing job expertise and providing guidance to new or existing associates