Goal-oriented Customer Service professional dedicated to high levels of customer satisfaction and meeting aggressive business goals. Friendly and enthusiastic with 18 years of knowledge in customer service and hospitality. Excellent written and verbal communication skills, with an eye for detail. Extremely productive in high volume, high stress, environment with strong leadership skills and capability to motivate and manage staff to accomplish great results. Demonstrate excellent organizational skills, communication and negotiation abilities, time management, creativity, and problem-solving orientation.