Don Dao Email & Phone Number

Herndon, Virginia

►Azure, IAAS&PAAS Architecture, Engineering, Implementation, and Administration►Works closely with engineers, product management, customers and other key stakeholders to drive innovation and performance around product requirements, enhancements, process improvements, and industry best practices►Deciphers and recognizes customer priorities and challenges and initiates resolution to improve process and product►Demonstrates leadership skills and takes ownership of customer issues… Show more ►Azure, IAAS&PAAS Architecture, Engineering, Implementation, and Administration►Works closely with engineers, product management, customers and other key stakeholders to drive innovation and performance around product requirements, enhancements, process improvements, and industry best practices►Deciphers and recognizes customer priorities and challenges and initiates resolution to improve process and product►Demonstrates leadership skills and takes ownership of customer issues reported►Utilizes strong computer skills to research, diagnose, troubleshoot, and identify solutions to customer issues►Prioritizes issues of varying severity and manages the resolution of issues within accepted service levels.►Supports updates and processes management with application deployments►Technical documentation of processes and procedures►Procurement work involving vendor relations, quoting, and cost savings analysis►Mentoring less experience associates►Support corporate office infrastructure; routers, switches, laptops, printers, mobile phones, etc.►Microsoft Office365 administration Show less

Chantilly, Virginia

►Microsoft Office365 Tenant Creation, Migration & Implementation►Azure Cloud & Hybrid Implementations►KnowBe4 Security Awareness Training Implementations ►Security Products Implementations►Client Support

Chantilly, Va

►Office365 Administration►Windows Server 2010, 2012, 2016 Systems Administration►Active Directory►Exchange►End User Support

Herndon, Va

►Supported engineers & contract staff in a datacenter/lab with network/server/migration needs of a 20,000 sq. ft production/development/engineering data center.►Developed lab policies and procedure, documentation, reporting, inventory, and worked and trained junior members. ►Created operation documentations of system tools for my department.►Worked with cross-functional teams in the organization to bring integration projects to completion within deadlines and budgets.►Interfaced… Show more ►Supported engineers & contract staff in a datacenter/lab with network/server/migration needs of a 20,000 sq. ft production/development/engineering data center.►Developed lab policies and procedure, documentation, reporting, inventory, and worked and trained junior members. ►Created operation documentations of system tools for my department.►Worked with cross-functional teams in the organization to bring integration projects to completion within deadlines and budgets.►Interfaced with vendors/contractors to order, integrate, maintain, and deploy solutions and infrastructure to meet necessary lab/field specifications and requirements. ►Worked with budgets, purchasing, and maintenance agreements.►Responsible for the development, integration, support, and maintenance of all Network Engineering Lab systems and tools related infrastructure (splunk, xymon, confluence/JIRA, ldap, vpn, sso, console, KVM, Unix, Windows, networking, etc). Show less

Herndon, Va

►Lead of our group that supported the underlying infrastructure components that provided the network and systems to software and network development environments.►Leader in budgeting, design, and implementation of various technical projects that resulted better efficiency in the QA department. ►Team driven individual with a passion to engineer solutions to any challenges presented. ►Supervised, mentored, and coached interns and junior engineers with systems related technologies… Show more ►Lead of our group that supported the underlying infrastructure components that provided the network and systems to software and network development environments.►Leader in budgeting, design, and implementation of various technical projects that resulted better efficiency in the QA department. ►Team driven individual with a passion to engineer solutions to any challenges presented. ►Supervised, mentored, and coached interns and junior engineers with systems related technologies. ►Some sample projects I have worked on in the past included leading a team with key stake holders to implement a single sign-on ldap solution, implement a VMWare virtual test area, implement an Avocent DSView console management system, Juniper VPN, and IP enabled KVM system. Show less

Herndon, Va

► Building Window server environments.► Administered active directory users/groups.► Administered Exchange accounts.► Installed enterprise supported applications.► Troubleshoot corporate platforms consisting of Windows, Mac, and various smartphones.

Corporate support desk associate that provided computer systems support. ► Windows application and hardware fixes. ► Systems administrator functions.► MS Exchange administration.► MS Active directory user/group administration.