Derek Dao Email & Phone Number

Los Angeles, CA, US

Los Angeles, California, United States

• Supervised aircraft ground operations during arrivals and departures
• Ramp Organization: set up, manpower assignments, shift briefings, auxiliary equipment, and inventory management
• Managed subcontractors for efficient ramp handling and safety adherence
• SMS: Incident reports, performed audits, and company policy training
• Airline liaison to airport authority and government agencies (TSA & CBP)
• Prepared vital documentation for acceptance and release of arriving/departing flights

Los Angeles, California, United States

• Multirole: Perform a broad range of duties depending on department and service demands
• Maintains account profile information, industry activities, and sales activities daily in the internal platformwithin established departmental policies and procedures
• Provide excellent service and positivity to all customers with high professionalism.
• Provided translations for passengers to assist with inquiries and services.
• Oversaw passenger check-in process of up to 330 passengers daily
• Assist customers’ requests and inquiries on frequent flyers’ program and Star Alliance related needs

Santa Fe Springs, California, United States

• Provided exceptional customer service by addressing patient inquiries andconcerns, ensuring a positive experience and satisfaction
• Verify patient information and prescription details to ensure accuracy before processing.
• Coordinate and schedule delivery of prescriptions to patients' homes, ensuring timely and accurate delivery.
• Communicate with pharmacy staff to confirm prescription availability and readiness for delivery.
• Provide patients with information on prescription status, delivery times, and any potential delays.
• Resolve any issues or concerns related to prescription orders, including delivery problems.

California, United States

• Responded to customer calls and feedback regarding products
• Monitor and manage inventory levels to ensure accurate stock quantities.
• Perform regular inventory audits and cycle counts to maintain inventory accuracy.
• Receive, label, and store incoming inventory in the warehouse.
• Track and record all inventory transactions in the inventory management system.
• Coordinate with warehouse staff to ensure efficient and organized storage of goods.

Pasadena, California, United States

• Process and close out daily sales transactions in cash register, ensuring all sales data is accurately recorded.
• Ensure all departments are properly stocked and merchandise is arranged according to store standards for the next day's operations.

Undergraduate, Aeronautics/Aviation/Aerospace Science And Technology, General, Senior

Activities and Societies: Honors SocietyCumulative GPA: 3.65 Dean's List 2023-2024

Minor, Airport Management

Activities and Societies: Honors SocietyAirport operations, planning and design, airline and airport economics, security and safety, and.

Piloting, Aviation, Private Pilot License

Activities and Societies: Flight training and solo practice, attend ground school for aviation basics, work one-on-one with certified.

Private Pilot License, Aviation Training, Student Pilot

Activities and Societies: Sporty’s Pilot School Flight training Ground School•Conducted basic flight training and solo flights under FAA.

Aviation Science, Aeronautics/Aviation/Aerospace Science And Technology, General, Sophomore

Activities and Societies: Media Manager for Lancer Business OrganizationTransferred to Embry-Riddle Aeronautical University In January 2023

High School Diploma, High School/Secondary Diplomas And Certificates, Graduated

Activities and Societies: Treasurer for Speech and Debate Member of Varsity Tennis Member of Ecology Club Page Editor and Media Manager.