Derek Dao Email & Phone Number

Los Angeles, Ca, Us

Los Angeles, California, United States

●Supervised aircraft ground operations during arrivals and departures●Ramp Organization: set up, manpower assignments, shift briefings, auxiliary equipment, and inventory management●Managed subcontractors for efficient ramp handling and safety adherence●SMS: Incident reports, performed audits, and company policy training●Airline liaison to airport authority and government agencies (TSA & CBP) ●Prepared vital documentation for acceptance and release of arriving/departing flights●Contributed to the station's average on-time performance of 85% ●Ensured proper training and competency on all required equipment

Los Angeles, California, United States

● Multirole: Perform a broad range of duties depending on department and service demands● Maintains account profile information, industry activities, and sales activities daily in the internal platformwithin established departmental policies and procedures● Provide excellent service and positivity to all customers with high professionalism.● Provided translations for passengers to assist with inquiries and services.● Oversaw passenger check-in process of up to 330 passengers daily● Assist customers’ requests and inquiries on frequent flyers’ program and Star Alliance related needs● Communicate with customers by telephone to provide information regarding fares, schedules, routings,flights, and availability of seats

Santa Fe Springs, California, United States

● Provided exceptional customer service by addressing patient inquiries andconcerns, ensuring a positive experience and satisfaction●Verify patient information and prescription details to ensure accuracy before processing.●Coordinate and schedule delivery of prescriptions to patients' homes, ensuring timely and accurate delivery.●Communicate with pharmacy staff to confirm prescription availability and readiness for delivery.●Provide patients with information on prescription status, delivery times, and any potential delays.●Resolve any issues or concerns related to prescription orders, including delivery problems.●Maintain accurate records of patient interactions, prescription orders, and delivery schedules.●Work with delivery drivers to optimize delivery routes and schedules.●Follow up with patients post-delivery to confirm receipt and satisfaction with the service.●Manage inventory of prescription medications to ensure availability for home delivery.

California, United States

●Responded to customer calls and feedback regarding products●Monitor and manage inventory levels to ensure accurate stock quantities.●Perform regular inventory audits and cycle counts to maintain inventory accuracy.●Receive, label, and store incoming inventory in the warehouse.●Track and record all inventory transactions in the inventory management system.●Coordinate with warehouse staff to ensure efficient and organized storage of goods.●Develop and implement inventory control procedures to minimize errors and losses.●Prepare inventory reports for management to track inventory performance.●Oversee the return of damaged or defective goods to suppliers.

Pasadena, California, United States

●Process and close out daily sales transactions in cash register, ensuring all sales data is accurately recorded.●Ensure all departments are properly stocked and merchandise is arranged according to store standards for the next day's operations.

Undergraduate, Aeronautics/Aviation/Aerospace Science And Technology, General, Senior

Activities and Societies: Honors SocietyCumulative GPA: 3.65 Dean's List 2023-2024

Minor, Airport Management

Activities and Societies: Honors SocietyAirport operations, planning and design, airline and airport economics, security and safety.

Piloting, Aviation, Private Pilot License

Activities and Societies: Flight training and solo practice, attend ground school for aviation basics, work one-on-one with certified.

Private Pilot License, Aviation Training, Student Pilot

Activities and Societies: Sporty’s Pilot School Flight training Ground School•Conducted basic flight training and solo flights under FAA.

Aviation Science, Aeronautics/Aviation/Aerospace Science And Technology, General, Sophomore

Activities and Societies: Media Manager for Lancer Business OrganizationTransferred to Embry-Riddle Aeronautical University In January 2023

High School Diploma, High School/Secondary Diplomas And Certificates, Graduated

Activities and Societies: Treasurer for Speech and Debate Member of Varsity Tennis Member of Ecology Club Page Editor and Media Manager.