David Darius Email & Phone Number

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Surry Hills, New South Wales, Australia

• I led the Customer Service team to deliver outstanding service and product expertise across the PR software suite, finding solutions for customers. Key Achievements:
• Provided hands-on support, coaching and development to the Customer Service team and ensured an efficient, friendly and professional service to Medianet’s client base.
• The leader in piloting, implementation and training of a new CRM (HubSpot), new billing and invoicing system (Chargebee), cloud based work management platform (Monday.com) and soft-phone system (RingCentral) within.
• Accurately identified and implemented strategies to improve team performance and create efficiencies and effectively delivered a high level of product training, maintaining company’s reputation of integrity and.
• Closely monitored staff progress and effectively developed resolutions and implemented strategies for improvements.

Sydney, New South Wales, Australia

• I prepared pre-semester reports, projections and weekly reports and informed planning and resourcing sections. I led and trained a team of casual enrolment officers. Key Achievements:
• Successfully acted as the first point of escalation for Enrolment Officers and effectively provided required advice and assistance to the team and professionally assisted in resolution of all outstanding issues.
• Seamlessly and consistently facilitated process, procedures and system training to the Enrolment team.

Sydney, New South Wales, Australia

• This was a temporary acting role. I effectively managed the day-to-day allocation of workflow, including emails and phone, concierge and front desk staff, in order to maintain service quality, accurately identify.
• Successfully and continuously provided daily supervision to the Student Centre team and acted as Team Lead in the absence of the Team Leader.
• Regularly and effectively updated Student Centre Policy and Procedure Manuals; accurately identified training needs and efficiently coordinated training plan and regularly organised refresher workshops.

Sydney, New South Wales, Australia

• I provided professional and timely response to student queries and requests. I strictly complied with all legislative requirements and applicable Insearch policies and procedures.Key Achievements:
• Drove process improvement initiatives that delivered efficiency and effectiveness by closely collaborating with other Insearch departments pertaining to student enrolment, leave and transfers, as required.
• Efficiently and professionally processed enrolment documents and Confirmation of Enrolments, in addition to course transfers, withdrawals and variations in accordance with legislative and applicable Insearch policies.

Sydney, New South Wales, Australia

I implemented and adapted to specific support strategies including re-engagement of students identified through Program Support Plans. I processed Student Services administrative tasks such as onboarding, payment, enrolment, learning support, change of study and graduation.

North Ryde, New South Wales, Australia

I motivated and led the customer solutions team of 14 Customer Solutions Representatives in Service. My task was to consistently enhance a culture of teamwork and accountability. I also closely monitored and recorded learning and development activities for members.