Derek D. Email and Phone Number

Leading Suspicious Activity Monitoring program by developing transaction monitoring strategies based on applicable business and compliance objectives and risksOverseeing Suspicious Activity Monitoring program development and performance across highly-matrixed global organizationDriving strategic projects across business and technical teams in multiple regulatory jurisdictions to facilitate global compliance effortsEnabling compliance at scale leveraging partnerships with product, engineering, operations, and analytics teams on development of new solutions designed within risk tolerancesAssessing and communicating risk posture to the senior management, compliance officers, legal, and business stakeholders for new product launches and geographic expansionsDefining, building, and continuously evaluating controls across compliance ecosystem and processes to perform risk assessments, identify control needs, and drive control buildout, remediation, and improvements

Managing all aspects of first-line risk requirements for Sales, Marketing & Communications, and Product business linesConsulting with key stakeholders to proactively identify process breakdowns, developing sustainable solutions to resolve issues in advance of approved remediation datesIdentifying and recommending process and control optimization opportunities to gain business efficiencies in risk reporting and control testing schedulesLeading diverse working groups in the review and update cycle of required risk items (process maps, risk & control statements, etc.) to identify and evaluate that sufficient processes, risks, and controls are in place to mitigate organizational risksBuilding/delivering executive-level reporting for multiple business functions providing key risk and performance indicators for multiple functional groups

Developing, leading, and promoting a team of suspicious activity reporting teammates into a high-performing compliance team that meets or exceeds monthly performance goals Co-chair of global case calibration renovation initiative, working with global task force to enhance multiple aspects of AML/TF SAR investigations including narrative writing, functional/technical skills, and tactical analysisDeveloping and implementing automated testing and control functionality for new hires, internal promotions, external hiring, and talent acquisition assessments

Successfully establishing Payment Protection as an enterprise-wide (multi-site) specialty team within 6 months of leading functionCoaching and developing teammates and job coaches to improve individual and team performance against regular key performance metricsEnsuring operational efficiency through resource planning and for meeting member, organizational, and regulatory requirements, and metrics

Managing, training, and mentoring a team of collection specialists increasing collections while driving exceptional customer service to deliver on brand promiseAnalyzing and interpreting data/reports and diagnosing performance opportunities to create action plans leading to increased performance and metrics Creating and implementing enhanced job aids to drive substantial increases in new hire collection effectiveness