Diego Davila Email & Phone Number

Chile

Las Condes, Santiago Metropolitan Region, Chile

Durham, North Carolina, United States

Austin, Texas, United States

· Led the integration of a regression model to improve the conversion rate of Dell.com, identifying key drivers with a multi-million annual opportunity.· Developed a system to monitor the purchasing experience, increasing NPS by three percentage points in three months.

Santiago Metropolitan Region, Chile

· Optimized the assignment of programmers to clients, improving the match between skills and project needs, contributing to quarterly gross margin.· Led a team of 5 senior analysts creating strategies that increased technical staff retention by 22% in seven countries, including a dynamic salary solution, and collaborating with various teams to implement.

Las Condes, Santiago Metropolitan Region, Chile

• Defined and systematized strategic direction of product planning and launching for Latam, heading 5 strategists. Coordinated sales operations, marketing, and logistic teams, improving new product market share.
• Shared customer-centric best practices with program management global teams to cultivate relationships and focus imports on customers’ most profitable SKUs, raising EBITDA and operational efficiency.
• Recovered pre-covid sales for top buyer in four months in fast-paced environment by directing cross-functional projects and developing business processes between program and project management teams.

Quilicura, Santiago Metropolitan Region, Chile

• Spearheaded go-to-market strategy for 3 countries and collaborated with corporate planning team to develop strategic partnerships and correct historical price disparity across clients, raising net income.
• Led new revenue forecasting process and multidisciplinary team of 4 analysts within operations and demand planning teams, reducing promotional spending and boosting forecast accuracy.
• Reorganized business operations and process improvements nationally for supply chain, finance, and revenue management areas, merging tasks and revamping productivity of 700 employees.

Renca, Santiago

• Designed first historical performance analysis to reassign clients’ SKUs nationally through competitive analysis and project management plan, winning new growth initiatives with clients.
• Conceptualized new channel-based pricing rules, recovering three key purchasers.
• Modeled expected demand through customer-sensitive data analysis, leveraging category profit.

Lo Barnechea, Santiago Metropolitan Region, Chile

• Established mentorship program, reaching 1.1k students and lowering average learning gap by 19% in 6 months.
• Enhanced average math scores on national tests and college acceptance by 31% and 22%, respectively, in 1 year.
• Created community follow-up process, decreasing dropout rate by 20% in two years, positively affecting 970 disadvantaged families below poverty line.

Santiago Province, Chile

Master Of Business Administration - Mba

Fuqua Scholar (top 10%) Merit Scholarship Certificate of Academic Excellence in Finance Latin American Students Association (LASA) cabinet.

Engineer'S Degree, Industrial Engineering

• Graduated with distinction and ranked top 10% with highest distinction • Former U20 Chilean national track and field champion in 400m.

Education record

Educación Básica y Media