Diego Davila Email & Phone Number

Chile

Chile

Las Condes, Santiago Metropolitan Region, Chile

Durham, North Carolina, United States

Austin, Texas, United States

· Led the integration of a regression model to improve the conversion rate of Dell.com, identifying key drivers with a multi-million annual opportunity.· Developed a system to monitor the purchasing experience, increasing NPS by three percentage points in three months.

Santiago Metropolitan Region, Chile

· Optimized the assignment of programmers to clients, improving the match between skills and project needs, contributing to quarterly gross margin.· Led a team of 5 senior analysts creating strategies that increased technical staff retention by 22% in seven countries, including a dynamic salary solution, and collaborating with various teams to implement process improvements.· Created a data-driven process for prioritizing clients and centralized data to improve visibility and decision-making, increasing the ROI of retention initiatives by 20%.

Las Condes, Santiago Metropolitan Region, Chile

• Defined and systematized strategic direction of product planning and launching for Latam, heading 5 strategists. Coordinated sales operations, marketing, and logistic teams, improving new product market share.• Shared customer-centric best practices with program management global teams to cultivate relationships and focus imports on customers’ most profitable SKUs, raising EBITDA and operational efficiency.• Recovered pre-covid sales for top buyer in four months in fast-paced environment by directing cross-functional projects and developing business processes between program and project management teams.

Quilicura, Santiago Metropolitan Region, Chile

• Spearheaded go-to-market strategy for 3 countries and collaborated with corporate planning team to develop strategic partnerships and correct historical price disparity across clients, raising net income.• Led new revenue forecasting process and multidisciplinary team of 4 analysts within operations and demand planning teams, reducing promotional spending and boosting forecast accuracy.• Reorganized business operations and process improvements nationally for supply chain, finance, and revenue management areas, merging tasks and revamping productivity of 700 employees.

Renca, Santiago

• Designed first historical performance analysis to reassign clients’ SKUs nationally through competitive analysis and project management plan, winning new growth initiatives with clients.• Conceptualized new channel-based pricing rules, recovering three key purchasers.• Modeled expected demand through customer-sensitive data analysis, leveraging category profit.

Lo Barnechea, Santiago Metropolitan Region, Chile

• Established mentorship program, reaching 1.1k students and lowering average learning gap by 19% in 6 months.• Enhanced average math scores on national tests and college acceptance by 31% and 22%, respectively, in 1 year.• Created community follow-up process, decreasing dropout rate by 20% in two years, positively affecting 970 disadvantaged families below poverty line.

Santiago Province, Chile

Master Of Business Administration - Mba

Fuqua Scholar (top 10%) Merit Scholarship Certificate of Academic Excellence in Finance Latin American Students Association (LASA) cabinet.

Engineer'S Degree, Industrial Engineering

• Graduated with distinction and ranked top 10% with highest distinction • Former U20 Chilean national track and field champion in 400m.

Education record

Educación Básica y Media