Damien Council Email & Phone Number

Charlotte, Nc, Us

Charlotte, Nc, Us

Responsibilities include: Network Design, Implementation, and Support; Hardware and Software Support, Troubleshooting, Workstation Deployment; Pre-configured Server Installs & Disconnects, POS Installs, Provide solutions for Servers, Workstations, Printers and other peripherals; PC-Technician, Help-Desk and On-Call Services; Installing Software, Parts Replacement, Setting Up and Connecting Laptops/Desktops and Printers To The Network, Network Administration using Windows 2000 Server and Terminal Service, Exchange 2000 Server, Setting Appropriate Security Levels, Veritas Backup and Building Workstations. Replaced NCR 7452 POS Terminals with 45 HP POS RP5000 Cash Registers; Installed and Inventoried HP dc7600 Small Form Factor Workstations and 11 NCR RealPOS 80 Terminals, Dell 2950 Rack Mountable Server Swaps; 56K and T1 Circuit Extensions, Cisco 1700 and 2600 Series Router Installs and Disconnects for ATMs, 56K, ISDN, DSL and T1 Circuits, Business Analyst, Inventory/Asset Specialist/Controller, Client-Vendor Liaison

Wayne, Pa, Us

"Corporate" Responsibilities consisted of providing operational support for a corporate office environment including all computing devices, peripherals, and common applications. "Manufacturing/Warehouse" Responsibilities consisted for providing operational support for a manufacturing and warehouse environment including all computing devices, peripherals, common applications, network, printers, and servers for one or more locations and at times, process improvement, or project management aspects of Site Support\Desktop Support. Forklift support, troubleshooting and imaging of Vehicular Mobile Unit (VMU): Honeywell Thor™ CV31 and VM1A VM1A-L0N-1A2A20A compact vehicle-mount computer.

Boston, Ma, Us

Desktop Support, HelpDesk, Troubleshooting & Break Fix, IMAC (Installs, Adds, Moves, Changes), Citrix, Citrix Director, Onboarding and Offboarding of All Users and Inventory (Employees/Contractors), Supporting Visiting Associates from other Offices, Documentation, On-Boarding Walk-Through for New Associates, Workstation Imaging for Local Site and Other Office Locations. Configuring iPhones with Microsoft Intune Company Portal App Install and other Apps as necessary. Support and Troubleshooting Microsoft Skype For Business & Microsoft Teams, Video Conference Support, Polycom Support, Collaboration Room Design, Implementation & Support (Dell 86 4K Interactive Touch Collaboration Display P8624QT, Cabling for Audio, Video and Network, Logitech GROUP Video Conference Hub), Adjustable Height Desk Setup and Installs, VariDesk Installs and Facilities, as needed.

Provided Technical and Phone Support by performing installation, repair, and preventative maintenance of personal computer & related software/hardware. Troubleshoot software & hardware failures & identify network problems for Workstations and Printers. Activities include recognition, research, isolation, resolution, and follow-up steps. Screens, refers, and diagnoses internal inquiries and work requests utilizing experience and understanding of Client Systems' MIS environment. Participated in supportive role by providing analytical and in person technical support. Assignments were semi routine but required attention to detail. Knowledge of system principles, theories, concepts, and technologies.

Armonk, New York, Ny, Us

Assisted IBM/Reuters America, Inc., Computer Engineers (CE's) in troubleshooting, configuring, installing and disconnecting Workstations (Windows NT 4.0 and 2000 Professional), Servers (Windows 2000), Veralink Prism TX-Ports, Cisco 1720, 2621, and 2651 ATM Routers.

Team leader of for desktop standardization project/deployment consisting of six states totaling 850 workstations by facilitating the replacement of workstations with new desktops/laptops, upgrading existing systems, configuring workstations, utilizing imaging technology, providing on-site support for clients; Managed help desk and technical team, built customized workstations and servers for clients, performed multifaceted projects in conjunction with day-to-day activities.

Extensive desktop end-user support as well as management of network services (Client/Server) for approximately 180 Users Foreign Exchange Trading Floor & International Division) through Novell 4.11 IntranetWare and Netware for Windows 95/NT on desktops and laptops; Created and Administered AS400, Mainframe and GroupWise Accounts and Managed the phone for Help Desk; Installed, configured and tested IBM PCI Token Ring Adapters, PC Credit Card Adapters, IBM and Thomas Conrad Token Ring Adapters and Compaq NC3121 Ethernet Adapters. Formatted, Installed and Configured PC's, IBM 755 ThinkPad's for Windows 3.1, 95 and NT and other bank applications. Instrumental in the replacement of Novell Token-Ring Platform with Windows NT 4.0 Ethernet Platform and deployed 180 Desktops and Laptops.

Assisted users in resolving issues concerning AS/400, BOLT & Phase3 ID's, terminals, & printers or reports, adding & deleting users, changing access levels, password reset, obtain TCPIP (PC) addresses. Security Access Coordinator: Data integrity protection & user account maintenance, System Control Functions: Transmission Release & System Startup, Report Submits/Printing, Manage Data Transmission File Purge, Internal Funds Management Operations Help Desk/Midrange Help Desk Liaison: Phone support of hardware and software/applications, problem diagnosis & correction, Printer, Terminal & PC Operation, Maintenance & Cleaning, Network/Telecom Support, Installation of HP Printer Maintenance Kits, Source Technologies, Inc. ST-1501 Printer Interfaces for IBM 4226 Printers, and System and User documentation.

Responsible for the operation and maintenance of Tandem (5518) and Memorex/Telex (1508) printers, distribution of reports regarding trade operations, mailing of trade confirmations, and other duties as assigned.

Computer Science

Education record

Computer Information Systems