Dalton Decker Email & Phone Number

Louisville, KY, US

Louisville, Kentucky, United States

• Manage the daily operations of Night shift team which consists of providing guidance for various change tasks the TOC is requested to assist with ensuring the change management process is upheld properly, giving.
• Facilitate and support high impact\outage situations. Involved with information gathering, standing up bridges, collaborating with proper teams as needed, and driving resolution.
• Personal goal – Simplifying the role of a TOC Engineer via various process improvements which involved automation through Power Automate, PowerShell Scripts, Excel scripts, and PowerBI.
• Collaborate with internal teams to acquire necessary access for various projects such as Databases, service accounts, and applications.
• Identified the needs, building POC, coordinated meetings with appropriate stake holders, presented, and lead the roll out for multiple projects that lead to more efficient processes department wide. - TOC Metric.
• Received 2 Star Awards for my efforts of improvement on various team processes.

• Ascertain detailed analysis of monitored results provided by various tools such as SolarWinds, Dynatrace, Splunk, AWS/Azure(Cloud) dashboards, Splunk, and BigPanda.
• Standing up bridges, escalating to various teams, providing detailed reports\incidents on issues, and driving resolution.
• Perform scheduled changes commissioned by various teams; upholding the change management process. Tasks involve modifying Virtual Machines, DNS records, Software installation, Firewall Configurations, and.
• Maintain a healthy work environment through proper training, knowledge sharing, and confidence building.

• Supporting KFC stores nationwide to provide optimal network availability with a goal of five 9s up time.
• Supported a network rework for all KFC restaurants which entailed changing MSP/ISP and installing new equipment such as Aruba HP Switches, Aruba Aps, and FortiGate Router with SD-WAN, Terrestrial, or Dual 4G.
• Created and implemented procedures with the KFC Help Desk to emphasize P1 issues utilizing Microsoft Teams, ServiceNow, and training that encouraged efficient collaboration between teams.
• Administrator of KFC’s SolarWinds Monitoring Tool.
• Maintained data integrity through routine audits and updates.
• Push version upgrades for modules NPM, SAM, and NTA.

Louisville, Kentucky Area

• First line support for all clients.
• Provide basic IT support of KFC's MERIT managing system.
• Provide basic Network Administration and restaurant device support.
• Received an ABR Award (Achieving Breakthrough Results) for my collaboration work with the NOC team on developing a process in SolarWinds to restart a service on a restaurant work station when reaching a specific.
• Achieved a perfect personal score card 2 years in a row.