Denise De Laet Email & Phone Number

Falls Church, Virginia, United States

• Provide back office administrative support to a 20-person team of Community Association Managers (CAM) and office staff.
• Answer calls and research inquiries from homeowners (HO), filed managers, contractors, and vendors, etc.
• Research and respond to email inquiries to include fees and account balances, keys and codes, parking and pool passes.
• Assist in completing architectural review applications and forms; communicate with HO decisions and send out approval / denial letters.
• Create mass mailings and mass emails and send out; manage communications to homeowners, association managers, and colleagues.
• Sort and distribute mail.

Annandale, Virginia, United States

• Assist Case Specialists and participants of the Intensive Supervision Appearance Program (ISAP) to follow Department of Homeland Security contract guidelines
• Provide administrative support to office staff, including scheduling appointments, answering phone calls, and handling correspondence
• Ensure that an average of 40-50 daily program participants are properly checked in for office visits in one of the largest ISAP program offices in Virginia
• Coordinate cases alongside office staff and liaise with contracting government agency
• Maintain accurate and up-to-date records of client information, services provided, and case coordination
• Greet and communicate with ISAP program participants, agency personnel and general visitors

United States

• Compiled, verified accuracy, and sorted information to prepare source data for computer entry
• Entered data with Non-public Personal Information (NPPI) and Customer Proprietary Network Information (CPNI) into company databases with a high level of accuracy and efficiency
• Reviewed and verified documents to ensure compliance with company policies and procedures
• Conducted quality assurance checks to ensure data accuracy and completeness
• Researched and obtained further information for incomplete documents
• Responded to inquiries for information and access to relevant files

Arlington, VA

• Maintained up to 95 client profiles in client database portal, ensuring information was current and accurate
• Supervised staff of 14, including hiring, onboarding, conducting evaluations, and processing payroll
• Developed and managed customer relationships, including addressing questions, complaints, and concerns in a quick and efficient manner
• Managed office operations, including scheduling and monitoring daily staffing schedule to address overload or discrepancies, offering or securing back-up assistance as needed and reassigning appointments
• Handled customer billing and payments, including invoicing and collections
• Developed, implemented, and enforced office policies and procedures to ensure efficient office operations

Arlington, VA

• With great attention to detail, cleaned a high volume of data from a variety of sources, mostly from Microsoft Excel. Data included historical permitting information: names, addresses, fees, etc. Meticulously went.

Bethesda, MD

• Managed school office operations, including overseeing Principal and Assistant Principal’s schedules, maintaining student records, managing attendance, and coordinating events
• Served as liaison to multi-cultural staff and vendors
• Set up and managed documentation of enrolled children and staff, adhering to state and federal regulations concerning attendance, record-keeping, and other administrative procedures
• Maintained safe and welcoming environment for students and parents, serving as first point of contact for families and addressing their inquiries, needs, and concerns
• Managed budgets, invoicing and collecting monthly tuitions for 240 students, and conducted budgetary data entry
• Communicated effectively with school administrators, teachers, and staff, as well as with students and parents, through various communication methods, including emails, phone calls, and in-person meetings

Arlington, VA

• Safely walked and transported 8-10 dogs to and from the clients’ homes per their instructions. Made sure client’s home were secured after every dog walk. Occasionally, received payments in check or cash, and kept them.

Caracas Area, Venezuela

• Recognized for exemplary performance after only four months of work
• Managed and assisted visa application processes and flow of up to 1,500 daily applicants at one of the Department of State’s largest visa-processing offices
• Performed data entry and maintained case records, with 97% accuracy, for up to 180 daily visa applicants, including documenting their biographic data and biometrics
• Responsible for daily printing of 900 to 1200 visas, maximizing the usage of visa paperwork by 98%, and capitalizing on time management
• Handled office operational procedures, including filing, scanning, case intake, screening and classification, processing, printing, assembling, and mailing passports with visas to applicants
• Provided information to publics on application requirements and fees for all Non-Immigrant Visa (NIV) types, ensuring their applications were complete and error-free

Caracas Area, Venezuela

• Provided administrative and office management assistance to the Commercial Counselor (CC) and Commercial Service Caracas staff, including managing the CC’s daily calendar
• Responsible for creation and effective transition from one Commercial Service website to another, producing a more user friendly and informative site, resulting in a 20% increase of portal visits
• Coordinated more than 80 local and international outreach trips, conferences and trade shows for CC and Commercial Specialists, including preparing itineraries, booking travel, securing hotels, coordinating.
• Managed arrangements for office meetings and events to include rooms, ordering meals, refreshments, meeting materials and audiovisual equipment
• Taking initiative in creating digital photo file of CS Caracas 700 to 800 office and residential assets
• Conducted annual inventories and maintained records for two official residences, the office, and one vehicle, totaling to an amount of US$350,000.00