Diana Demarlie Email & Phone Number

Illinois Virtual

Illinois Virtual

Pre-sales Client advocate who understands the client’s current revenue cycle state and vision for their future, ability to suggest optimization through Revenue Cycle solution presentations.Demonstrates in-depth solution presentations that include feature and functionality.Knowledge of solutions during the sales process, including First Net, Scheduling, Registration, HIM, Powerchart and Patient Accounting (Pro-fit)Customizes self-developed and client presentations scripts as appropriate to position Cerner’s “Millenium” Revenue Cycle Solutions. Liaison from sales to other Cerner stakeholders, such as consulting and development, regarding new industry trends, requirements and solution gaps.Provides information to the consulting team regarding the client requirements and goals as part of a signed opportunity transition from sales to consulting.Provide advice and opportunities to the sales team based on client feedback and observation of their current state.

Illinois Virtual

Company financially restructured, position eliminated April 2010.Regional Practice manager for multiple emergency room physician groups in the Northeast and Midwest Areas. Proactively evaluated practice performance, report and suggest improvements to increase efficiencies and reimbursement.Responsible to review workflow, monthly AR progress, coding and cash flow.Turned around several at risk clients by establishing positive relationships and being responsive to their needs, resulting in securing new contracts.Collaborated with operations on and off-shore to resolve client issues.

Illinois Virtual

Eastern Regional Director, (half of US) managing the integration, development and delivery of executed accounts receivables outsourcing contracts with Hospitals and Healthcare systems. Worked with operational leadership teams to establish and monitor strategic goals and objectives for the Insurance and Patient Contact Centers related to cash, revenue, aging reduction and expense control.Successfully filled in for Director of Perot’s Central Billing Office in Nashville, during a search for the “new” Director. Managing the call center and operations for all 20 extended business office clients.Identified new business opportunities with existing clients. Adding 1.5 million in revenue during my tenure.Served as subject matter expert during sales presentations.Worked with clients to improve their current operations based upon the results of services provided.

Developed business focused on the upper Midwest area providing vendor services to Hospitals and Clinic Systems that included third party collections services and first party self pay and insurance programs. Responsible for 2 million in new business sales annually.Received company’s “highest new business” sales award in 2004.Up sold 100% of all existing customers in territory.Managed new business implementations, that included a large EPIC client implementation.

Moline, Illinois

Successfully developed the “early out receivables” program and managed the operations for the first party outsourcing division. Employed strategic revenue cycle management (data entry billing, posting, reconciliation)Taught, mentored and coached staff in team building, patient and client relations, problem solving.Supervisory duties for 35+ staff membersIncreased the net receivables by 607% in the first two years by serving as the subject matter expert during sales cycle.Lead the implementation process and directed the operational staff for new business.Provide clients with monthly review of AR and guided clients with process improvements.