Diana Demarlie Email and Phone Number
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Highly motivated Healthcare Executive with over 20 years of vendor and provider industry Revenue Cycle experience. Demonstrated success in various roles within healthcare revenue cycle services to include patient access, billing, implementation, outsourcing operations and sales, collection and client services. Most recently providing workflow optimization advice through pre-sales with in depth presentations of Cerner Revenue Cycle Solutions, including Profit, scheduling, registration which included clinical/hospital adaptation and transformation.For the past 15 years I have worked in various "vendor" client facing roles, developing strategies, advising and implementing outsourcing solutions for physicians, hospitals and healthcare systems. Prior to that experience, I worked an additional 10 years, directly as a provider, from the hospital and physician revenue side, the last engagement as the Patient Account Manager for a 551 bed hospital in Illinois. Keen insight to listen to client goals and develop solutions to satisfy needs, building lasting relationships and client rapport while increasing ROI. Specific knowledge of hospital and physicians practice management work flows and processes, outsourcing operations and call centers.Specialties: Revenue Cycle ProcessHospital / Clinic work flows from patient access through collections.Operational assessments with optimization and solution training.Client RetentionNew client Implementations and on-boarding of services(including Epic, Meditech & Cerner systems)Problem resolutionUp-sellingOutsourcing First Party "Early out" operationsRelationship management
Array Services Group
View- Website:
- arraysg.com
- Employees:
- 59
-
Sr. Director Of Client ServicesArray Services Group 2016 - PresentIllinois Virtual -
Revenue Cycle Solution ConsultantCerner Corporation 2012 - 2015Illinois VirtualPre-sales Client advocate who understands the client’s current revenue cycle state and vision for their future, ability to suggest optimization through Revenue Cycle solution presentations.Demonstrates in-depth solution presentations that include feature and functionality.Knowledge of solutions during the sales process, including First Net, Scheduling, Registration, HIM, Powerchart and Patient Accounting (Pro-fit)Customizes self-developed and client presentations scripts as appropriate to position Cerner’s “Millenium” Revenue Cycle Solutions. Liaison from sales to other Cerner stakeholders, such as consulting and development, regarding new industry trends, requirements and solution gaps.Provides information to the consulting team regarding the client requirements and goals as part of a signed opportunity transition from sales to consulting.Provide advice and opportunities to the sales team based on client feedback and observation of their current state. -
Regional Director Of Client ServicesMeddata 2009 - 2010Illinois VirtualCompany financially restructured, position eliminated April 2010.Regional Practice manager for multiple emergency room physician groups in the Northeast and Midwest Areas. Proactively evaluated practice performance, report and suggest improvements to increase efficiencies and reimbursement.Responsible to review workflow, monthly AR progress, coding and cash flow.Turned around several at risk clients by establishing positive relationships and being responsive to their needs, resulting in securing new contracts.Collaborated with operations on and off-shore to resolve client issues. -
Regional Client Services Director, Revenue Cycle ServicesDell Services, Formerly Perot Systems 2006 - 2008Illinois VirtualEastern Regional Director, (half of US) managing the integration, development and delivery of executed accounts receivables outsourcing contracts with Hospitals and Healthcare systems. Worked with operational leadership teams to establish and monitor strategic goals and objectives for the Insurance and Patient Contact Centers related to cash, revenue, aging reduction and expense control.Successfully filled in for Director of Perot’s Central Billing Office in Nashville, during a search for the “new” Director. Managing the call center and operations for all 20 extended business office clients.Identified new business opportunities with existing clients. Adding 1.5 million in revenue during my tenure.Served as subject matter expert during sales presentations.Worked with clients to improve their current operations based upon the results of services provided. -
Regional Director, Healthcare Business DevelopmentArray Services Group 2002 - 2006Developed business focused on the upper Midwest area providing vendor services to Hospitals and Clinic Systems that included third party collections services and first party self pay and insurance programs. Responsible for 2 million in new business sales annually.Received company’s “highest new business” sales award in 2004.Up sold 100% of all existing customers in territory.Managed new business implementations, that included a large EPIC client implementation. -
Vp, Operations & Business Development For Medpay Management SystemsAvadyne Health, Formerly H & R Accounts 1999 - 2002Moline, IllinoisSuccessfully developed the “early out receivables” program and managed the operations for the first party outsourcing division. Employed strategic revenue cycle management (data entry billing, posting, reconciliation)Taught, mentored and coached staff in team building, patient and client relations, problem solving.Supervisory duties for 35+ staff membersIncreased the net receivables by 607% in the first two years by serving as the subject matter expert during sales cycle.Lead the implementation process and directed the operational staff for new business.Provide clients with monthly review of AR and guided clients with process improvements.
Diana Demarlie Skills
Diana Demarlie Education Details
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Blackhawk CollegeNursing
Frequently Asked Questions about Diana Demarlie
What company does Diana Demarlie work for?
Diana Demarlie works for Array Services Group
What is Diana Demarlie's role at the current company?
Diana Demarlie's current role is Senior Director of Client Services.
What is Diana Demarlie's email address?
Diana Demarlie's email address is dd****@****ail.com
What is Diana Demarlie's direct phone number?
Diana Demarlie's direct phone number is +132025*****
What schools did Diana Demarlie attend?
Diana Demarlie attended Blackhawk College.
What skills is Diana Demarlie known for?
Diana Demarlie has skills like Revenue Cycle, Healthcare, Hospitals, Process Improvement, Leadership, Healthcare Information Technology, Physicians, Management, Healthcare Consulting, Accounts Receivable, Team Building, Practice Management.
Who are Diana Demarlie's colleagues?
Diana Demarlie's colleagues are Ryne Zuzinec, Randi Spilde, Annette Jackson, Rhit, Rachel Johnson, Krista Opsahl, Catherine Thompson, Eileen Johnson.
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