Denise Lange Email & Phone Number

Cartersville, Ga, Us

Develop training material and software instruction manuals for transcriptionists and clients for proper use of transcription software products.Responsible for testing software upgrades/enhancements and reporting findings directly to programmers to ensure product quality. Troubleshoot and resolve client issues with software products via remote access products.Develop marketing materials and online tutorials for software products. Conduct prospective client sales demos and answer all questions regarding product performance and capability.Responsible for billing and payroll for medical transcription clients and transcription services.

Screen, hire, train and maintain all independent contractor medical transcriptionist relationships.Developed and implemented online training program to train transcriptionists and clients on proper use of transcription software and hardware products. Designed and continue to maintain company website. Developed client affiliate profiles/templates.Selected and implemented an Internet-based transcription product to convert company from the existing MPWord/MedPen platform to an Internet-based platform capable of EMR integration. Began with the company as an independent contractor responsible for transcribing the following report types: History & Physicals, Procedure Reports, as well as office notes in the following specialty fields: Gastroenterology, Physical Medicine and Rehabilitation, Cardiology, and Internal Medicine.

Responsible for training/proofing new hires for my assigned accounts, as well as QA for the accounts, and all transcriptionists (including cross-trained employees). Responsible for maintaining turnaround requirements for acute care facility specializing in cardiology. Approximate staff size of 5.Support and backup for all account managers/QA staff for all accounts in regards to QA (total of 5 hospitals).Served as owner's backup for vacations and/or times when she was out of the office, which included having the office phone transferred to mine to answer calls from transcriptionists to troubleshoot problems, as well as to answer questions from hospital personnel regarding STAT reports or additional coverage.

Responsible for evaluating and training new employees on computer related tasks.Responsible for drafting pricing proposals from building floor plans for major fast food restaurant chains.Successfully converted MS Excel 97 files into MS Access 97 format and developed user-friendly input screens for simplifying the data entry process.Responsible for a wide range of office functions including correspondence writing and professional telephone conversations, as well as maintaining follow-up with customers on job proposals.

Responsible for teaching Microsoft products, Corel Products, Intro. To Computers, as well as Internet classes to a class size of three to eight adult students.Achieved a student return rate of 65 - 75%, the highest return rate among all instructors.Provided one-on-one consultations for customers with specific learning needs, including QuickBooks. Conducted product presentations at Staples and Barnes and Noble for groups of 10-20 people interested in learning how to use personal computers.

Responsible for training customers on computer software received with new computer purchase.Assisted with the building of new computer systems, as well as troubleshooting computer problems.

Wrote training help guides for File Clerk * Systems.Responsible for telephone support and training for users of File Clerk * Systems, accounting software.Designed monthly company newsletters and other marketing materials.

Trained users on new software such as At Your Service and Telemagic.Responsible for maintaining and troubleshooting a 10-user system with a remote location on a Citrix server operating on Windows NT 3.51 using Windows for Workgroups as well as Windows 95 workstations.Responded to on the job injuries, authorized initial treatment and managed coordination of care provided under workers compensation.

Wrote training guide for PINE, a computer mail system, as well as any new reservation procedures. Installed new computer equipment and trained employees on new applications. Responsible for coordinating personnel schedules, evaluations, and serving as a coach/resource for team of six-ten employees.Assisted in maintenance of RS6000 (running AIX 3.2.5) and PBX phone system.Posted and collected commissions for approximately fifteen hotels and increased collected funds by 25%.

Abj, News-Editorial Journalism

General Education, Journalism

Activities and Societies: Alpha Phi Sorority, intramural sportsTransferred to the University of Georgia to complete my degree in Journalism.

Education record

MAEd/Curriculum Design and Instruction, Specializing in Adult Education NOVEMBER 2006

Education record