Daniel Dewey Email & Phone Number

London, GB

* Improved monitoring and observability with New Relic and Pluralsight Flow* Automated observability of several key systems through python scripting* Managed KPI dashboard for executives via PowerBI reporting* Critial 'problem solver' to resolve challenging customer issues* Implemented No Fault Retrospectives to improve incident management and systems.

London, GB

• Supported the Content Delivery side of the business, leading business users (editorial staff) through documentation, training, and needs assessment.
• Translated needs from business stakeholders (commercial, editorial, management) into technical requirements.
• Participated and ran virtual scrum meetings with developers, product management, and business stakeholders.
• Coordinated design, development, implementation and enhancement of content management applications across diverse platforms (CRM, CMS, ESP).
• Developed solutions with Customer Success team to solve customer challenges, as required.
• Worked with product management to develop A/B testing strategies to increase customer engagement, increasing click-through rates by over 15%.

Responsible, directly or indirectly, for the operations of all functions of a 1000 citizen borough in Northampton County. Worked with other council members to craft ordinances, review borough finances, approve budgets, approve staffing requests, etc.

• Conducted detailed business analysis and review, working with multiple stakeholders to identify requirements, and propose both technical and operational enhancements.
• Gathered requirements through customer interface; drafted documents defining scope and priority, developed high level project plans using MS Project.
• Worked closely with operations and sales staff to meet financial targets.
• Prepared month end close reports; analyzed sales trends; developed compensation targets; analyzed customer value, reviewed budgets, and performed other ad-hoc analyses for management review.KEY ACHIEVEMENTS:o Reviewed.

Chicago, Illinois, US

Coordinated activities to provide ongoing services to former VMS clients, after VMS bankruptcy.

New York, NY, US

• Researched, analyzed and reported on an organization’s relative value of paid and non-paid (earned) media coverage within its particular vertical across multiple media types using various metrics in order to better.
• Provided guidance and support to the client(s) and sales person(s) to understand client needs, establish timelines, and provide guidance for realistic goals on tight budgets
• Provided quantitative analysis of media exposure (paid and earned), either as proof of performance, to establish baselines of activity, or to correlate against business outcomes and demonstrate impact of PR activities
• Presented and explained the relevance of findings to corporate communications and media relations professionals as well as to advertising and PR agencies
• Coordinated staff activities across multiple offices to ensure timely and accurate project delivery.
• Utilized relevant technology solutions to manage client expectations and effectively respond to client and sales inquiries on a daily basis.

Generated media tracking reports, assisting companies to track their brand's visibility and valuation.

Scottsdale, Arizona, US

Market research firm specializing in the pharmaceutical industry; Programmed market research studies using CFMC software

University Park, PA, US

• Key Accomplishments:
• As an eBusiness Coach for Lancaster Threaded Products, developed an eBusiness strategy including a new website with an online catalog and search engine optimizations which successfully expanded the company's business.
• For a major player in the Road Flare industry, conducted a S.W.O.T. analysis to aid the company in reactivating a shrinking segment of this company's market

Bethlehem, Pennsylvania, US

• Successfully constructed and supported a Web-based membership directory, incorporating unique membership structures to support 20,000+ contacts at 8 independent associations.
• Developed normalized database structures, upsized to MS SQL Server.
• Produced presentation to achieve executive buy-in.Key Accomplishments:
• Collaborated with development team to resolve usability issues and maximize customer service while ensuring on-schedule/on-budget deliverables.
• Integrated Cold Fusion, ASP and PHP application with IIS/site server and Lyris using LDAP and API calls; provided customers with a single login solution to access multiple systems.
• Provided efficient Web-hosting support for association partners, instrumental in building goodwill between national and regional associations, as well as providing the groundwork for a cross-association membership.

Bethlehem, Pennsylvania, US

• Administered multi-unit, hybrid UNIX/NT system. Maintained Internet connectivity and provided Helpdesk support, user training and Web development services for over 2000 clients. Managed an intern.
• Researched/purchased new and replacement hardware to optimize system availability.
• Created Intranet website portal, converting from annual reports to ‘just-in-time’ electronic access, helping field staff make more effective decisions.Key Accomplishments:
• Wrote a high-volume record-exporting program, reducing mailing list delivery from hours to seconds.
• Developed Web-enabled databases for jobweb.org and careerplanit.org, allowing remote data-entry into Access databases.

Mba, Marketing, Ebusiness

B.S., Computer And Information Science