Women Business Leaders of the U.S. Health Care Industry Foundation (WBL) is a nonprofit organization housing the premier network of women executives across the health care industry. WBL’s mission is to connect and convene senior executive women in health care to create meaningful cross-sector relationships, advance their careers, and harness their collective power to improve the industry.

In collaboration with the executive team and consultant colleagues, I assist in identifying areas of opportunity to enhance patient experience, improve access to care and optimize clinical communication processes leveraging technology.

As a speaker, I bring to light our emotional reaction’s and to gain understanding of expected outcomes to ultimately produce what is desired.

Master's prepared nurse, seasoned healthcare leader and contact center expert with a passion for assisting others in Connecting What Matters.

Work with Patient Access Center team as a Clinical Specialist, evaluating current clinical call workflows within large healthcare organizations. Identifying opportunities for optimization and implementing centralized services.

Responsible for Telemedicine Services, Nurse Advice Line, One Point of Contact (Call Center), and TeleHealth Care Coordination and Central Scheduling (2012-2016)

Project Manager for the Telemedicine Program, the Call Center, Nurse Advice Line, Air and Ground Transport and the Transfer center.

Responsible for quality improvement for Emergency Services for three Emergency Departments. Was the administrator for the electronic medical record (2001-2011), supporting interfaces, template build, optimizations, end user education and support.