Partner Support And Fraud Department. Gsi Commerce International, S.L.
Barcelona Y Alrededores, España
HP Order Management, responsible for:Preparing the weekly KPI (key performance indicator) reporting on errors by third party, order volumes and website availablity/performance.Generating and evaluating, twice daily the orders in error report and actioning orders in error.Monitoring third party interfaces to idenify any potential issues related to order processing (Ingram Micro, PGS/VCP).Monitoring feeds, identifying any feed issues and acting to resolve any issues. Responding to and actioning HP staff tickets.Website Content Changes, via the Backoffice tool (administration tool). Responsible for:Control and management from Backoffice (administration tool) of the stores.Controling jobs and feeds for updating tasks of partners stores. Editing the HTML code on feeds.Monitoring the execution of the jobs and requesting the creation of new jobs.Fraud Management – responsible for:Reviewing orders that were pushed into the manual review queue for several e-commerce clients. Interfacing with several internal and internet based tools to evaluate the validity of orders. (CyberSource, 192.com, IP control, Credit Card control, etc)Working with the Fraud management team to recommend modifications to fraud rules in the system.Non HP Order Management – responsible for:Running a daily aged order report.Interfacing with GSI and third party logistics providers to action aged orders.Refunding customers upon returns.Monitoring Purchaser Order and Vendor Order Feeds between client and logistics vendors. Creating internal and partner facing documentation on the operation of Backoffice and Telesales applications. Documenting processes for new partners to train them on the Backoffice and frontend tools for controling and managing tasks of their stores.