Derick Dickens Email and Phone Number
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Award-winning, executive-level business operations professional proficient in organizational transformation, leadership and talent development, change management, continuous improvement, and process innovation, experience secured through progressive roles in notable enterprises. Acquired expertise across multiple industries, possessing an excellent track record of successfully piloting projects that improve enterprise performance, reduce costs, re-engineer existing programs, support enterprise mergers, equip and empower human capital, and develop future leaders. Now positioned for roles of increased scope and responsibility, leveraging inherent knowledge of workforce improvement, innovative training methods, solutions roadmaps, C-Level communication, stakeholder relationship development, and cultural engagement to support increased growth and profitability.Examples of success/achievement:New Program Launch: Developed and launched CIVIC Credit Union's first new hire training program, supporting 11 new branches in seven months, implementing a virtual training strategy, integrating a knowledge management system, and ensuring 100% on-time delivery, ensuring strategic growth and merger readiness.Human Capital Development: Fulfilled key role in merger preparation by managing extensive hiring processes, mapping positions, and designing comprehensive training programs; achieved over 90% workforce retention, high training evaluation scores (NPS in the 90s), and seamless integration, culminating in a $4.1B enterprise.Performance Improvement Training: Overhauled frontline training program to align with organizational requirements, combining adult learning principles, scenario-based learning (70-20-10 approach), and human skills development, enhanced team capabilities (85% readiness in 90 days), and increased trainee satisfaction.Areas of ExpertiseProject Management, Employee Development, Change Management, E-Learning, Stakeholder Engagement Business Operations, Presentations, HRIS, Human Resources, Instructional Design, Knowledge Management, Leadership Development, Needs Analysis/Assessment, Organizational Development, Performance Improvement, Metrics Design, Program Management, Staff Development, Talent Management, KPIs, Training and Development, Program Design & Delivery, Process Re-Engineering, Turnarounds, Process Improvement, Business Transformations, Solutions Design & Delivery, C-Level Alliances, Communication, Transformative Leadership, Key Relationship Development, Labor Retention, Departmental LeadershipReach me at: derickdickens@live.com
Cornerstone University
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Cornerstone UniversityFarragut, Tn, Us
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Adjunct ProfessorCornerstone University Oct 2024 - PresentGrand Rapids, Mi, UsAdjunct Professor for the business department.
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Online Course Designer For Business DepartmentCornerstone University Jul 2024 - PresentGrand Rapids, Mi, UsAs an Online Course Designer at Cornerstone University, am responsible for designing and developing engaging online courses for a newly launched business program. This role involves collaborating closely with program administration and instructional designers to integrate interactive elements and multimedia features, significantly enhancing student engagement and learning outcomes. Leveraging over 15 years of professional expertise, ensuring a robust Christian worldview is embedded and fostering a comprehensive educational experience aligned with the university's mission and values.
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Learning And Leadership Development LeaderSoutheast Bank Aug 2024 - PresentFarragut, Tn, Us -
Senior Vice President Of TrainingCivic Federal Credit Union Jul 2023 - Aug 2024Established and managed a Knowledge Management Department, integrating innovative systems and tools for enhanced organizational knowledge sharing and efficiency. Managed training for IT systems, platform rollout, merger training, and new branch training, while conducting an overall needs analysis for the organization.Conducted a thorough organizational learning needs analysis, creating development plans for over 10 departments to align with strategic goals, resulting in improved strategic readiness.Developed and implemented a comprehensive training program for a core banking system conversion, ensuring seamless adoption and zero downtime during the transition. -
Senior Vice PresidentLocal Government Federal Credit Union Jul 2023 - Apr 2024Raleigh, Nc, UsEstablished and managed a Knowledge Management Department, integrating innovative systems and tools for enhanced organizational knowledge sharing and efficiency. Managed training for IT systems, platform rollout, merger training, and new branch training, while conducting an overall needs analysis for the organization.Conducted a thorough organizational learning needs analysis, creating development plans for over 10 departments to align with strategic goals, resulting in improved strategic readiness.Developed and implemented a comprehensive training program for a core banking system conversion, ensuring seamless adoption and zero downtime during the transition. -
Adjunct Professor Of BusinessGeneva College Dec 2012 - Aug 2023Beaver Falls, Pa, UsAs an Adjunct Professor, regularly receives high rankings for student engagement and in academic rigor. Incorporated weekly written, verbal, and video feedback to students providing several methods of meeting the student’s learning needs.Geneva College• ADL 430: Organizational Structure• ADL 432: Research and Resources• ADL 470: Career and Professional Development• HRS 432: Human Resources Research and Resources• HRS 441: Business and Interpersonal Communications• HRS 453: Policies and Personnel Management• HRS 455: Employee and Labor Relations• HRS 458: Current Issues in HR -
Director Of Organizational Development And LearningLangley Federal Credit Union Jun 2021 - Jul 2023Newport News, Va, UsTransformed the training division through the implementation of a cutting-edge Learning Management System (LMS), the incorporation of agile instructional design methodologies, and the provision of a combination of virtual and physical training sessions. Prioritized interactive learning approaches, such as role-playing and facilitation, led to a substantial enhancement in learner involvement and the advancement of competencies.Elevated employee engagement levels to the top 77% percentile, achieving a remarkable ratio of 24 engaged employees for every disengaged one, setting a new benchmark for organizational culture and morale.Led team to top decile with a 93% engagement rate, validated by Gallup metrics, establishing unprecedented organizational culture standards.Piloted a comprehensive sales and service enhancement program, resulting in increased member engagement and sustained high Net Promoter Scores.Developed a detailed suite of leadership programs focusing on effective coaching, Situational Leadership, and Crucial Conversations to empower team growth.Initiated an annual all-employee development event with esteemed speakers and workshops earned executive recognition as a standout achievement in organizational development for both 2019 and 2022, underscoring its pivotal role in advancing continuous learning and development.Leads a team of Learning, Leadership and Organizational Development professionals. In collaboration with Executive and Senior Management, HR teammates and other internal business partners is a key contributor to the selection and implementation of professional and organizational development initiatives at the Credit Union aimed at maximizing employee engagement and creating a culture of high performers. On the Member Experience oversight board and the Project Management oversight board. -
Director Of Training And DevelopmentLangley Federal Credit Union Aug 2018 - Jun 2021Newport News, Va, UsInstituted online webinars into the training offerings within the organizationDeveloped Leadership Training for all levels--frontline supervisors to C-Suit executives--focused on deep and lasting development that applies to business needs.Enacted and oversaw a one day all-employee development day complete with a keynote speaker and workshops. Listed by our executives as one of the top programs our organization did in 2019 (as seen here: http://langleyu.org/). Redesigned all front-line training programs and developed a brand new training program for the Contact Center.Enacted a new Learning Management System that allowed our organization to see over 150% increase in utilization in just three months after already seeing 291% the year beforeRedesigned various frontline training to online delivery modality. Initiative a formalized a business-education relationship with William and Mary: Raymond A Mason School of Business.Re-established a complete sales and service curriculum for both the frontline and back office personnel.Scored with the top 5 among all departments on our internal customer service survey, moving our department from the middle rankings to excellent category.Listed as one of the top departments in employee engagement as evaluated by Gallup’s Employee Engagement Survey.Designed and developed a New Leader Orientation program to be released the winter of 2020/21.Initiated a thorough Active Assailant program.Implemented a full service Sales and Service curriculum across the organization.
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Adjunct ProfessorCalifornia Aeronautical University Dec 2016 - Jan 2022Bakersfield, Ca, Us -
Lead Professor Of The Undergraduate Business Department And Mba ProgramSbbcollege Sep 2011 - Aug 2020Ventura, Ca, UsHired as an Adjunct Faculty until 2014 when promoted to Faculty Lead for the Online Business Department. In 2015, ranked as one of the top three most engaging professor in the entire school with the highest levels of retention, student engagement, and percent of passing students as measured by student reviews and the Dean’s annual performance review. Incorporated written and video feedback to increase student engagement and learning. Courses Taught:SBB College• Acc 300: Managerial Accounting• Bus 120: Introduction to Business• Bus 210: Business Communications• Bus 220: Consumer Behavior and Economics• Bus 230: Business Ethics• Bus 310: Management and Supervision• Bus 325: Organizational Behavior• Bus 410: Human Resource Management• Bus 430: International Business• Bus 440: E-Business Concepts• Bus 445: Entrepreneurship • Bus 450: Strategic Management• Bus 490: Capstone Academic curriculum Developed• Bus 325: Organizational Behavior• Bus 410: Human Resource Management• Bus 445: Entrepreneurship• Bus 490: Capstone -
Manager Of Leadership And Succession PlanningSanford Health Jun 2017 - Aug 2018Sioux Falls, Sd, UsActualized an innovative succession planning initiative, utilizing the nine-box grid methodology to identify and assess future leaders, ensuring a strong leadership pipeline. Generated a two-month onboarding program for new leaders, focusing on foundational leadership skills for success. Established the Leadership Academy at Sanford Health, resulting in over 90% of graduates experiencing increased leadership confidence, highlighting its pivotal role in professional growth. Launched a feedback process for continuous improvement of Leadership Academy and succession planning programs, resulting in curriculum refinements aligned with organizational objectives and participant needs. Planned annual training platform with monthly sessions, topics including Hogan assessments, MBTI, Emotional Intelligence, and Coaching, and practical labs for leaders to learn and practice new skills and share insights. -
Training And Development Manager And Operational ExcellenceJ. Crew Dec 2012 - Jun 2017New York, New York, UsEstablished and operationalized a comprehensive training program and learner analysis framework, conducting thorough assessments, implementing structured approaches, and achieving a 40% reduction in training time and a corresponding 40% increase in quality standards, while also elevating the recognition of training's strategic importance and gaining increased responsibilities for the team. Achieved over $1M in operational savings within the first year through comprehensive operational excellence initiatives and continuous process optimization. Conceptualized training methodologies enhancements during peak season, resulting in a significant cost saving of 10 cents per unit shipped through rigorous training effectiveness measures. Led change management and process improvement actions, guiding the firm through critical transformations, aligning training programs with evolving business needs, and fostering a learning-focused culture. -
Csc Leadership Development Specialist For The East RegionDish Network Nov 2011 - Dec 2012Englewood, Co, UsSpearheaded east coast leadership and development programs for the contact centers including 4 locations. Developed a leadership program to assist managers and supervisors in effectively coaching the team. Key Achievements:• Played a key role in developing Computer Based Training.• Served as an integral member of a multi-functional team responsible for creating a year-long leadership program for all exempt employees. • Contributed to the implementation of Kirkpatrick evaluations and ADDIE for instructional design. • Instituted a Train the Trainer program that expanded company-wide as a trainer requirement. -
Team Leader/ManagerDirectv Jan 2007 - Sep 2010El Segundo, Ca, UsProvided direction to a team of 15-35 in a Customer Care Center. Key Achievements:• Acknowledged as a Manager of the Year for developing a high performing team and creating a tracking system that was used to coach associates.• Led organizational development and team development initiatives by coordinating a training initiative to transition new hires to regular production.
Derick Dickens Skills
Derick Dickens Education Details
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Liberty UniversityLeadership -
Liberty UniversityLiberty University
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Liberty UniversityReligion/Religious Studies
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Liberty UniversityBiblical Studies
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Liberty UniversityDoctor Of Strategic Leadership
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Liberty UniversityDoctor In Strategic Leadership
Frequently Asked Questions about Derick Dickens
What company does Derick Dickens work for?
Derick Dickens works for Cornerstone University
What is Derick Dickens's role at the current company?
Derick Dickens's current role is Sr. Vice President | Human Capital Management | Leadership Development | Organizational Development | Talent Management | Performance Improvement | Staff Development | Change Management.
What is Derick Dickens's email address?
Derick Dickens's email address is dd****@****fcu.org
What is Derick Dickens's direct phone number?
Derick Dickens's direct phone number is +143438*****
What schools did Derick Dickens attend?
Derick Dickens attended Liberty University, Liberty University, Liberty University, Liberty University, Liberty University, Liberty University.
What are some of Derick Dickens's interests?
Derick Dickens has interest in Social Services, Children, Education, Poverty Alleviation, Disaster And Humanitarian Relief.
What skills is Derick Dickens known for?
Derick Dickens has skills like Leadership, Training, Management, Leadership Development, Coaching, Team Building, Public Speaking, Customer Service, Strategic Planning, Teaching, Project Management, Sales.
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