Information Technology Professional
Brampton, Ontario
As an Interface Analyst, I provided accurate and up to date global customer order visibility and Supply Chain metrics for management. I developed and created a master mapping document to identify data gaps and complexities across multiple new and legacy systems. The document was adopted as part of the standard tools. This resulted in significant, development time and production support savings because it highlighted data and system dependencies, improving system reliability, data visibility and integrity.In my role as Project Manager, I implemented and integrated new global packing and shipping applications at numerous global sites. I developed standard procedures and templates to expedite the implementation process, reducing time, and costs. My team and I provided system training, prepared user documentation and post implementation support, making sure the clients were comfortable, understood and had confidence in the new processes. I received 'on the spot' recognition, approval and funding for an order visibility website project from CEO.As a Support Team Leader, I provided production support for legacy Payroll and Logistics payment systems, resolving system issues, ensuring optimal performance and complete testing of all program changes. I was able to streamline processes realizing major increase in stability and on-time payments avoiding late fines Being a Systems Analyst/ Programmer I realized the importance of understanding business needs, user procedures, IT limitations, and costs. I analyzed the systems and procedures, made recommendations to improve productivity, accuracy and integrity. I managed and nurtured projects through the Software Development Life Cycle, always securing stakeholder’s total commitment to the project including financial commitment.