RELEVANT EXPERIENCE IN: -Technology Analysis Support- Data Analysis Support- Office/Program Management SupportDETAILS FOR EACH AREA ARE LISTED BELOW

 Managed data, information, and knowledge-sharing services in foreign and domestic environments. Maintained technologies designed to capture, organize, and store tacit and explicit knowledge related to shared organizational data and information assets. Worked with cross-functional teams to audit collection processes and define process improvement opportunities, utilizing Key Performance Indicators. Developed and implemented strategies that optimized collection efficiency and improved data quality. Gained experience with SQL and Oracle in a classroom setting, while completing my degree in Information Systems Management. Also developed knowledge in areas such as SDLC methodologies, ETL processes, ERP implementations and reporting.

 Supervised and coordinated the activities of administrative, client support, and human resource personnel in order to ensure adherence to quality standards, deadlines, and appropriate procedures for correcting errors or problems. Provided guidance in handling complex problems and resolving escalated complaints, as well as answering questions regarding policies and procedures. Recommended and initiated personnel actions, evaluating job performance and writing performance reports. Utilized in-depth knowledge of a wide range of analytical techniques and procedures to prepare administrative reports for review at all levels. Planned and implemented programs, evaluating procedures and documenting administrative processes.  Directed training, manpower and utilization for administrative personnel at Air Force wing and major command levels. Developed and administered staffing policies; identifying and resolving issues with manpower shortages, and briefing senior staff on status updates.  Analyzed and interpreted Air Force-directed manpower reduction initiatives; skillfully planning and implementing a manpower re-alignment of 68 administrators, while also maximizing the effectiveness of the remaining staff. Performed maintenance contract administration; prioritizing work requests for the upkeep of an 110,000 sq. ft. office building. Authored the facility upkeep agreement, secured leadership buy in, & defined task requirements among 8 subdivision tenants.  Managed deployment, contingency readiness,& mobility-related actions for over 1,600 personnel. Spearheaded acquisition of 850 deployment courses & $91K in equipment, & collaborated w- HQ staff to ensure proper staffing in support of deployment tasks.  Ensured mission continuity while protecting sensitive information by initiating personnel security investigations & special compartmented information indoctrinations. Managed Common Access Card approvals, and classified information and media compliance.

 Performed technical and analytical duties supporting the operation of enterprise, server and desktop systems and networks. Assisted in the areas of user and system requirements analysis, system maintenance and network security. Facilitated customer-level information technology support. Managed hardware and software configurations, performed troubleshooting, installed software operating systems and applications, replaced components and peripherals to restore system operations.  Determined proper installation parameters for software and hardware, ensuring smooth integration, transition and efficiency. Evaluated system performance, identified and corrected technical problems, and implemented backup and recovery procedures.  Monitored network system operations to ensure efficient performance, and identified potential problems and solutions to prevent downtime. Documented processes and utilized training materials to support end-user utilization of computer systems and peripherals.  Participated in budget preparation and planning, coordinating information technology purchasing and documentation, and monitoring unit expenditures. Developed and implemented electronic and computer information management systems.