Dimitar Raychev Email & Phone Number

Sofia, Bg

Sofia, Sofia City, Bulgaria

Sofia, Sofia City, Bulgaria

Project - Microsoft SMB & EAAchieve revenue-based quota by selling renewals/products/services, may offer upsellopportunities when applicable.Work within dedicated territory for an established client.Provide accurate sales forecast on a weekly basis.Master product knowledge and technical understanding of process and services toeffectively assess client needs and requirements. Successfully promote products orservices for the established client.High volume of… Show more Project - Microsoft SMB & EAAchieve revenue-based quota by selling renewals/products/services, may offer upsellopportunities when applicable.Work within dedicated territory for an established client.Provide accurate sales forecast on a weekly basis.Master product knowledge and technical understanding of process and services toeffectively assess client needs and requirements. Successfully promote products orservices for the established client.High volume of customer contacts via phone and over email each day.Effectively partner and build strong business relationships with both internal and externalstakeholders to ensure customer expectations are met. Initiate steps to remediatecustomer concerns prohibiting dissatisfaction.Manage external competitive pressures and effectively handle objections to retaincustomers or win new customers.Collaborate effectively with cross functional teams involved in the renewal process.Maintain the customer management system (CRM) to ensure all relevant data is capturedin a timely manner.Ensure high level of professionalism, during all interactions with customers andprospects.Provide mentoring and guidance to more junior staff. Show less

Boulder, Colorado, United States

RunnerResponsible for transporting food, beverages, condiments and utensils to diners outside of or in coordination with the deliveries made by the waiter or waitress.BusserResponsible for discretely clearing away the empty plates and dishes from tables during the course of a patron's meal. Discretely inquire about whether a customer has finished with a beverage, side dish, main course or dessert, and then carefully move that dish away without allowing food or drinks to spill on… Show more RunnerResponsible for transporting food, beverages, condiments and utensils to diners outside of or in coordination with the deliveries made by the waiter or waitress.BusserResponsible for discretely clearing away the empty plates and dishes from tables during the course of a patron's meal. Discretely inquire about whether a customer has finished with a beverage, side dish, main course or dessert, and then carefully move that dish away without allowing food or drinks to spill on the table or on the diners. Show less

Sofia, Sofia City, Bulgaria

Project Google Suite : Handle phone and chat cases, gather information from customers, troubleshoot technical and account issues; Escalate cases when needed.Guide customers through the process of online subscription activation. Assist in synchronizing devices for email use with Google IMAP/POP settings for delivery and SMTP settings for sending – mobile devices and PC/laptops.Collaborate with Cloud partners when a case involves domain hosting management or DNS… Show more Project Google Suite : Handle phone and chat cases, gather information from customers, troubleshoot technical and account issues; Escalate cases when needed.Guide customers through the process of online subscription activation. Assist in synchronizing devices for email use with Google IMAP/POP settings for delivery and SMTP settings for sending – mobile devices and PC/laptops.Collaborate with Cloud partners when a case involves domain hosting management or DNS records settings configuration.Teach customers the basics of setting up a cloud-based Gmail, Calendar, Contacts, shared file storage (Drive), Data Migration, office tools and more.Answer all general Billing questions and up-sale customers. Show less

Sofia, Sofia City, Bulgaria

Project SKYHandle a high volume of tier 1 phone calls related to ADSL broadband and landline or fiber broadband issues. Verify the appropriate hardware installation.Troubleshoot hardware system and network problems.Schedule engineer meetings with the customers if on-field assistance is required.Respond to agreed time frames to callback the customer.