Andre Lacour Email & Phone Number

Houston, Tx, Us

Houston, Texas, United States

Tempe, Arizona, United States

Remote

As a Loan Specialist at the Small Business Administration I am heavily involved in processing applications for the EIDL/PPP program and processing applicants documentation. I worked various departments which included loan processing, team lead review, duplicate reviewing, SBA13 task, SBA14 task and sorting. I was promoted from a loan assistant GS-07 to a loan specialist GS-09. The core skills I acquired from this position are in-depth understanding of financial documentation, recognizing fraudulent behavior, providing excellent customer service skills to applicants, collaborating as a team to meet daily standards and utilizing online software/programs such as Microsoft Dynamics/Teams as well as the RAPID processing system. Being part of this unprecedented relief was an unmatched learning experience that I am extremely grateful for. The SBA provided over 250 billion dollars in financial assistance to small businesses due to COVID.

Greater Denver Area

As an Amazon Delivery specialist I am responsible for processing bundled packaging units based on area, and self managing my time to deliver packages to various locations in Colorado within expected delivery times. The main skills I utilized are upholding safety requirements, interpreting online systems/maps, providing excellent customer service through package handling as well as on-time deliveries. Amazon is known for their two day delivery and guest satisfaction. I loved being able to make an impact on many customers daily lives.

Louisville, Colorado

I held multiple positions at multiple locations for The Melting Pot. Initially I was a hospitality specialist where I was responsible for managing reservation systems, providing excellent customer service to guests and overseeing the flow of the restaurant. As a Bartender I was responsible for adhering to health/safety standards, maintaining inventory levels, preparing cheese/dessert fondue, memorizing a vast drink/wine menu, collecting payment and inputting orders through POS machine. As a server I was responsible for preparing food tableside with fresh ingredients, recognizing/creating special guest moments, explaining table safety and memorizing a food experience menu. I volunteered my time as an intern where I collected documentation to complete I-9 employment verification and performed various office organization functions. The Melting Pot is a fine dining experience and through my various positions I acquired many skills.

Greater Denver Area

As a sales associate at Sally's Beauty supply store I was required to complete several assessments that mainly focused on safety with products and product knowledge. These assessments paired with personal experience allowed me to provide beauty product insight to customers which assisted in sales. Sally Beauty supply store is a fun store that allows customers to utilize products on their own to get their desired results.

Fort Collins, Colorado Area

As an employee at Flutterby Ceramics I gained knowledge in the process of ceramics that included painting, glazing and firing pieces in the kiln. At the time I was a student at CSU and the owner provided information on her supply chain operations, customer retention and businesses expansion plans. My main duties included interacting with customers, teaching various painting techniques to customers, and utilize QuickBooks to record financials. My time at Flutterby Ceramics was fun while engaging multiple business concepts I was learning at CSU.

Indianapolis, Indiana Area

I held multiple positions at multiple locations for The Melting Pot. Initially I was a hospitality specialist where I was responsible for managing reservation systems, providing excellent customer service to guests and overseeing the flow of the restaurant. As a server I was responsible for adhering to health/safety standards, maintaining inventory levels, preparing food tableside with fresh ingredients, recognizing/creating special guest moments, explaining table safety, memorizing a vast drink/wine menu, collecting payment and inputting orders through POS machine.

Indianapolis, Indiana Area

Neatly pack shipping boxes for customers, Quickly find locations in the warehouse to obtain merchandise, Work with a team to organize product, Exceed daily production as a constant top performer, Maintain a clean work environment, Assist multiple departments during busy periods with cross trained, Lifting heavy materials, Working safely in an environment with heavy machine operation.

Indianapolis, Indiana

At AMC I maintained an organized and clean environment, Provided excellent customer service, and Managed sales. Efficiently managed customers. Cleanliness, Excellent customer service, Multi-Tasking, Operated point of sale system

Thornton, Co And Indianapolis, Indiana

At Qdoba Mexican Grill I was responsible for food preparation, upholding safety/health standards, working in a team environment and providing excellent customer service to our guests.

Bachelor Of Science - Bs, Human Resources Management And Organizational & Innovation Management And Economics

Business/Managerial Economics

Business Administration And Management, General

Business

Highschool Diploma