dympl is custom development and professional services company that provides unique technology solutions to fit your business needs.

*Directed Operations, IT, Professional Services and Technical Support departments** Managed day to day operations including procurement, inventory management, shipping and receiving, logistics, operations staff recruiting, training and management, office operations, vendor negotiations.* Reported directly to C-Level executive staff. Worked with executives to shape and define organization goals, markets and vision. Significant contributions to strategic planning and business development.* Instrumental in creative development of custom software products and services. * Provided sales and engineering support. Co-led oversight group that issued sales proposal and statement of work approval.

* Managed and deployed custom registration, session tracking, evaluation and lead retrieval solutions worldwide* Delivered and implemented onsite wired and wireless networks, software and hardware, including network web/database servers, iOS & Android devices, laptops and printers. Configured and maintained Cisco VPN and network devices.* Coordinated with customers, project management, event management and onsite technology providers to ensure service availability and network connectivity pre-event and onsite.* Managed and trained all onsite registration technical staff. Primary customer point of contact and escalation onsite.

**Information Technology*** Managed design, development, implementation and administration of all IT infrastructure, applications and systems. * Delivered consistent system up time, deployed and maintained specific environments for engineering, quality assurance and technical support. Acted as primary escalation contact for all IT issues.* Responsible for risk analysis, hardware and software specification, procurement and licensing, vendor management, new technology evaluation and deployment.**Professional Services*** Managed the development of custom event registration, lead retrieval and web front end applications and software. * Facilitated communication and worked directly with project management, professional services, engineering and clients to ensure client’s needs were met.* Managed resources, assignments and deliverable timelines for professional services projects. * Responsible for hiring, training, scheduling, and human resource needs for professional services team**Technical Support*** Supervised technical support team for 24x7 enterprise class software support.* Primary escalation point for all support issues. Consulted with support staff, engineering and end users to resolve advanced support issues.* Responsible for hiring, training, scheduling, and human resource needs for technical support team.

* Managed all aspects of the corporate IT environment, including LAN/WAN, servers, workstations, telephony, software and hardware procurement and installation, help-desk and network security. * Responsible for daily facility operations management. Including purchasing, inventory control, maintenance, vendor management and shipping and receiving. * Completed two office re locations, new office network cabling and installation, sales support and customer service.

* Managed all operations of the IT infrastructure and IT help-desk for Seattle corporate headquarters and Boston branch office. * Led network specialist team to ensure customer satisfaction of all IT/Help-desk procedures. * Planned and managed office LAN expansion. Managed co-located web and database servers. Specified and purchased all software and hardware.

* Responsible for managing all aspects of IT. * Explored, identified and implemented cost effective solutions to meet a diversity of business needs.* Directed the design, development and maintenance systems and programs to meet the technological needs of the company

* Lead position in sales and support of engineered fluid handling products. Made and received sales calls to help guide customers to the correct product to match their process needs* Responsible for rotating equipment division, duties included prospecting, engineering and quotation of product, telephone and onsite configuration, maintenance support and customer service.* Inventory control, purchasing and manufacturer relations for rotating equipment division.

* Responsible for inventory control, shipping and receiving, freight carrier rates and tariff negotiations.* Mechanical and electrical assembly and testing, product analysis and repair, warehouse and office facilities management.* Managed warehouse personnel including recruiting, training, scheduling and staff reviews.