Deliver Customer Experience and Service Design projects on-time and on-budget with high quality and client satisfactionServe as the primary delivery lead, internal and client facing point of contact .Plan and procure resources according to the scope and budget of the project; manage and maintain that resource plan.Produce and manage timelines in accordance to the constraints identifiedLead and engage in internal and external communications regarding all aspects of the project, including technical discussionsProduce and communicate internal and external project status reports and maintain all necessary project documentationMonitor and manage the project budgetFacilitate problem solving discussions as well as client and team meetingsImplement existing methodologies and utilize the given toolset to manage projectsIdentify and communicate risks and issues internally and externallyFacilitate problem-solving sessions and identified risks, ensuring smooth project executionSpearhead Customer Experience projects using Salesforce Experience Cloud, Commerce Cloud, Drupal, and Datorama, ensuring on-time, on-budget delivery with high client satisfaction.

Managed multiple Magento, Shopify, and WordPress projects from planning to implementation.Defined project scopes, gathered requirements, and tracked deliverables in project management systems.Served as the primary client contact, maintaining clear communication throughout project lifecycles.

Orchestrated 25+ project campaigns for high-profile hospital networks from conception to launch.Developed and managed complex budgets and resource plans, ensuring on-time completion.Collaborated with digital strategists, creatives, and developers to address interdependencies

(Acquired by Healthgrades in Jan 2020)Successfully managed 50+ end-to-end digital campaigns across various phases.Created detailed metrics reports to track project performance against financials.Negotiated change requests, creating additional work authorizations.

Managed a 200+ law firm portfolio, focusing on revenue assurance and client satisfaction.Utilized Salesforce CRM to maintain client data, opportunities, and pipelines accurately.Collaborated with cross-functional teams to exceed client expectations.

Managed SEM for 25+ law firms, implementing SEO best practices and PPC campaigns.Conducted site audits and developed targeted strategies to boost traffic and leads.

Managed client relationships and developed strategies for growth, profitability, and client satisfaction. Developed strategic plans for SEO, paid search, web design, and social media teams to implement.