Dave S. Email & Phone Number

Oakland, CA, US

During this time I've consulted for various startups on quality and reliability testing needs at various stages of the product design and release cycle.

Livermore, California, US

Responsibilities:- Developed reliability testing framework, processes, and documentation- Developed reliability test suites, requirements and standards which inform product test plans- Implemented and execute test plans, analyze results, and provide feedback and analyses to engineering teams- Performed FMEA w/ cross-functional product and engineering.

Cupertino, California, US

Contract Hardware REL Engineer at Apple via Kforce- Work cross functionally with various engineering groups to ensure reliability coverage for various components in display module stackup- Develop and polish FMEA to ensure that all test cases and possible failure modes are covered in test plans- Work with local and overseas vendors on data collection and.

San Francisco, California, US

- Operated as the sole reliability engineer supporting and working with a team of 10+ mechanical engineers on our core product + accessories- Worked closely with ME team to develop REL test suite from the ground up- Worked directly with ME, EE, and FW teams on DFMEAs for core product and accessories with regard to field failures and pre-release testing.

San Mateo, CA, US

- First Failure Analysis and Reliability Engineer at Tile.- Manage failure analysis and reliability for Tile Mate, Slim, and Pro.- Develop EFFA and OFFA processes for all hardware products, managing FA for 3 products concurrently.- Create and implement reliability validation and ORT test plans for existing and upcoming products.- Responsible for ensuring.

San Francisco, California, US

- Worked on a team of ~6 Failure Analysts, together we handled EFFA and OFFA for 5+ concurrent products- Targeted high DPPM/high impact issues for 8D/SCAR process- Worked to improve flow of information from field to FA team by acting a liaison between Customer Support and the Quality department, adjusting and improving processes of issue identification and.

San Francisco, California, US

Converted to full-time employee and made the transition from Support to take on responsibilities as a Hardware Specialist.- Worked closely with the product engineering team(s) on reporting and analytics that tied directly into Early Field Failure Analysis. - Aggregated, analyzed, and presented customer service field data for up to 7 products concurrently.

San Francisco, California, US

- Provide high-level customer service with an emphasis on effective communication and problem solving in a high-volume environment (handled 30 – 45 cases per day, expected to maintain an EPH of 8 or greater)- Established trust, credibility, and rapport with customers through phone and email- Specialized in support of highly technical cases, specifically.

San Francisco, CA, US

– Was promoted after 6 months to lead an effort to increase social media user presence – Designed and implemented the user acquisition strategy, leading to a 45k+ user increase on social networks– Handled all front-end community management efforts for the mobile app division – Acted as lead customer service representative, interacting directly with users.

San Francisco, CA, US

- Consulted with Japanese team members to localize games and apps for the US App Market- Translated text for games from Japanese to English- Edited in-game text information to ensure quality and accuracy- Help in the testing and QA process for new games and applications

Davis, California, US

Assist supervisors in creation of Microsoft Excel and Word projects, mainly data entry and analysis involving large volumes of campus communications data. Cross reference databases including Pinnacle and Excel. Other tasks as Lead Student included delegation of tasks to other students, creation of work schedule for the entire student team, and handling.

Ba, Japanese Language And Literature

Education record