During this time I've consulted for various startups on quality and reliability testing needs at various stages of the product design and release cycle.

Responsibilities:- Developed reliability testing framework, processes, and documentation- Developed reliability test suites, requirements and standards which inform product test plans- Implemented and execute test plans, analyze results, and provide feedback and analyses to engineering teams- Performed FMEA w/ cross-functional product and engineering teamsCurrent Projects:- Performed NVH (Noise, Vibration, and Harshness, focusing on vibration) characterization of large agricultural and construction equipment to create accelerated test profile

Contract Hardware REL Engineer at Apple via Kforce- Work cross functionally with various engineering groups to ensure reliability coverage for various components in display module stackup- Develop and polish FMEA to ensure that all test cases and possible failure modes are covered in test plans- Work with local and overseas vendors on data collection and reporting- Collect and collate vendor data on test checkpoints for reporting to teams, from DRIs up to executive level reports-Worked to help standardize data collection for REL in order to make analysis, reporting, and consumption of data easier, faster, and more straightforward as well as providing additional insight into REL data.

- Operated as the sole reliability engineer supporting and working with a team of 10+ mechanical engineers on our core product + accessories- Worked closely with ME team to develop REL test suite from the ground up- Worked directly with ME, EE, and FW teams on DFMEAs for core product and accessories with regard to field failures and pre-release testing- Help to design and build test-fixturing for component-level tests.- Designed reliability and design validation tests for prototype parts, taking into account tolerance stack-up analysis, real-world use cases, and designated requirements outlined in PRDs- Managed relationship with contract manufacturing partners to carry out on-site testing. - Traveled to CMs across the world to work on test implementation- Worked with executive teams to outline requirements for quality and reliability in products early on in the concept alignment phase, ensuring that quality and considered from the beginning of a project

- First Failure Analysis and Reliability Engineer at Tile.- Manage failure analysis and reliability for Tile Mate, Slim, and Pro.- Develop EFFA and OFFA processes for all hardware products, managing FA for 3 products concurrently.- Create and implement reliability validation and ORT test plans for existing and upcoming products.- Responsible for ensuring development and test schedule is met, and executive level reporting of failure analysis and reliability data.- Implement use of DPPM figures to help with cost-modeling of failure modes.- Used data and learnings from previous products to develop test requirements for new generations of Tile products.- Working knowledge of SQL for analysis of field failure and reliability dataTechnologies used: - SEM - EDX - X-Section - X-Ray - Optical Microscopy - Thermal Microscopy

- Worked on a team of ~6 Failure Analysts, together we handled EFFA and OFFA for 5+ concurrent products- Targeted high DPPM/high impact issues for 8D/SCAR process- Worked to improve flow of information from field to FA team by acting a liaison between Customer Support and the Quality department, adjusting and improving processes of issue identification and communication

Converted to full-time employee and made the transition from Support to take on responsibilities as a Hardware Specialist.- Worked closely with the product engineering team(s) on reporting and analytics that tied directly into Early Field Failure Analysis. - Aggregated, analyzed, and presented customer service field data for up to 7 products concurrently to product engineering and customer service leadership using JIRA, Excel, Tableau, and Salesforce reporting.- Handled dissemination of new information regarding products and process across international teams of 700+ people- Served as a point of escalation for customer issues that cannot be resolved at the Tier 2 level- Tracked emerging issues and participated in the 8D process for identifying and isolating hardware issues. Specifically involved in the initial steps of identifying emerging product issues in the field- Interfaced with product engineering teams directly to prioritize time-sensitive hardware issues, update processes- Beta tested new products and features before they hit market.- Interviewed candidates for the Specialist team.Technologies used: Salesforce, Desk, Tableau, Confluence, JIRA.

- Provide high-level customer service with an emphasis on effective communication and problem solving in a high-volume environment (handled 30 – 45 cases per day, expected to maintain an EPH of 8 or greater)- Established trust, credibility, and rapport with customers through phone and email- Specialized in support of highly technical cases, specifically regarding Android and home networking environments- On-boarded new additions to the customer support team, providing side-by-side mentorship, and conducted training sessions on various product areas

– Was promoted after 6 months to lead an effort to increase social media user presence – Designed and implemented the user acquisition strategy, leading to a 45k+ user increase on social networks– Handled all front-end community management efforts for the mobile app division – Acted as lead customer service representative, interacting directly with users to ensure quality – Worked directly with engineers to ensure technical problems were addressed – In charge of creating and overseeing user acquisition campaigns within mobile applications– Created and maintained a customer service tracking protocol to effectively serve customers

- Consulted with Japanese team members to localize games and apps for the US App Market- Translated text for games from Japanese to English- Edited in-game text information to ensure quality and accuracy- Help in the testing and QA process for new games and applications

Assist supervisors in creation of Microsoft Excel and Word projects, mainly data entry and analysis involving large volumes of campus communications data. Cross reference databases including Pinnacle and Excel. Other tasks as Lead Student included delegation of tasks to other students, creation of work schedule for the entire student team, and handling customer service calls to the Communications Resources Department.Scheduled and oversaw a team of up to 5 student workers, making sure that everyone worked effectively, streamlining the student workforceCreated and maintained large databases and data analysis projects for the department, allowing for supervisors to quickly access information that would otherwise be difficult to collect and understand