Dave Dunnett Email & Phone Number

*Responding to quote requests from stakeholders across the organisation using provider portals to generate quotations.*Order management of new, renewal, reprovide and cease circuit orders across the company; ensuring status is updated on the company order tracking system and monitoring that the supplier is progressing the orders in a timely manner.*To raise purchase orders as part of the order management process for circuits.*Monitoring the provisioning inbox to ensure all updates are appended to the order tracking system*Escalating to Backhaul & Provisioning Manager when orders need to be escalated to a provider because they are at risk of tracking behind agreed delivery timeframes.*Ensuring all access arrangements are in place to facilitate the successful delivery of a circuit (e.g. site survey and fit & test appointments)*Ensuring that the accuracy of the data captured in the company order tracking system is of a high standard.*Assist the company's other departments in case of appropriate issues*Deliver all set targets to contribute to a successful business function in line with the strategic objectives.

Inverness, United Kingdom

*Working on the Edinburgh Cycle Hire - Just Eat Cycles contract.*Provide support to users via telephone and Intercom.*Resolve queries or issues relating to hiring/returning a cycle.*Arrange collection of cycles reported abandoned or damaged by co-ordinating with the on-street team.

Inverness, United Kingdom

*Respond and record guest’s feedback/correspondence via email.*Act as escalation point for complaints that required additional investigation.*General admin duties, including arranging Caledonian Sleeper Staff Travel and Press Travel.

Inverness, United Kingdom

*Placing customer orders based on the requirements given via partners and sales team.*Accurately inputting customer details into internal systems and supplier portals.*Liaising with suppliers to ensure efficient progression of orders.*Communicating progress of orders with customer and relevant HighNet departments.*Answering incoming calls and queries from customers regarding orders.

Alness, Ross-Shire, Scotland

*To answer incoming calls from business customers to provide support by investigating and resolving customer issues/queries relating to their business broadband or associated products. If relevant, log a fault with BT Wholesale or OpenReach to investigate and resolve any ongoing fault(s). *To provide updates on any open faults, along with escalating into various departments if there were not met within agreed timescales.*Encourage customers to upsell their current broadband package.

Alness, Ross-Shire, Scotland

*To answer incoming calls from business customers to provide support by investigating and resolving customer issues/queries relating to their PSTN lines, ISDN2 lines and phone system. If relevant, log a fault for OpenReach to investigate and resolve any ongoing fault(s) on the lines and equipment. *To provide updates on any open faults, along with escalating into various departments if there were not met within agreed timescales.

Alness, Ross-Shire, Scotland

*Take overall responsibility, ownership and management of a contract from end to end for a number of customer networks. *To co-ordinate the end to end order process involving all relevant parties in the delivery process to ensure a timely service implementation as well as meeting pre-defined targets.*Manage external customer expectations and liaise directly with the customer to ensure all arrangements are satisfactory and resolve any issues, manage potential risks. *Ensure equipment was ordered and delivered as well as booking field engineer resource to complete the installation of customer's network and equipment.

Alness, Ross-Shire, Scotland

*To assist the Project Manager with the end-to-end delivery of a contract for a number of customer networks including changes to that network.*To co-ordinate the end to end order process including all involved parties in the delivery process to ensure a timely service implementation regarding pre-defined targets.*Order equipment and ensure that it has been delivered and to book field engineer resource to complete the installation of customer's network and equipment.

Alness, Ross-Shire, Scotland

*Monitor and acknowledge new WAN order requests. To raise, progress, and record orders on the logging system accurately. *Jeopardy manage to the agreed service levels and manage system activities for our department to ensure all requirements were delivered within the agreed time frames.*Communicate effectively with both external and internal customers to resolve complex queries and to ensure that the customer was informed in advance if we could not meet their requirements and continue to keep them informed of progress.*Responsible for UAT on new system introduced into the company due to Equivalence of Inputs (EOI).

Alness, Ross-Shire, Scotland

*Process customers’ orders to provide management of their network solution and ensure that the orders were passed to the relevant Service Management Centre within BT. *Support management in arranging training as well as acting as a point of contact for new starts.

Alness, Ross-Shire, Scotland

*Answer front line calls from the public regarding problems or queries regarding products supplied by Genie Internet / Genie Mobile / O2. *To ensure the customer could connect to the internet and retrieve their e-mails.*Attempt to persuade customers to upgrade their mobile contract once their term had expired. *Responsible for arranging collection or replacement of products supplied by Genie Mobile.*Escalate any system issues to 3rd Line support and keep management up to date with these issues. *Be first point of contact for the Refunds team if they had any problems or issues.