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Dmitry Dyment Email & Phone Number

Telecom System Administrator / IVR Developer (Genesys PureConnect, PureCloud, RingCentral) at TransPerfect
Location: Los Angeles, California, United States 10 work roles 2 schools
1 work email found @centene.com LinkedIn matched
✓ Verified May 2026 4 data sources Profile completeness 100%

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Work email d****@centene.com
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Current company
TransPerfect
Role
Telecom System Administrator / IVR Developer (Genesys PureConnect, PureCloud, RingCentral)
Location
Los Angeles, California, United States
Company size
12629 employees

Who is Dmitry Dyment? Overview

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Quick answer

Dmitry Dyment is listed as Telecom System Administrator / IVR Developer (Genesys PureConnect, PureCloud, RingCentral) at TransPerfect, a company with 12629 employees, based in Los Angeles, California, United States. AeroLeads shows a work email signal at centene.com and a matched LinkedIn profile for Dmitry Dyment.

Dmitry Dyment previously worked as Telephony Engineer at Transperfect and System Administrator / IVR Developer (Genesys PureConnect) at Centene Corporation. Dmitry Dyment holds Bachelor Of Business Administration (Bba) from University Of Phoenix.

Company email context

Email format at TransPerfect

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{first_initial}{last}@centene.com
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Profile bio

About Dmitry Dyment

Experienced call center technology business partner and system administrator for the Genesys Cloud CX (formerly Pure Cloud) and PureConnect (formerly Interactive Intelligence CIC) call routing platforms. Competent and versatile communicator with excellent interpersonal skills. Detail-oriented and able to multi-task without loss of high-level performance, productivity or efficiency. Self-starter works well independently or as a part of a team.

Listed skills include Management, Call Centers, Training, Customer Service, and 44 others.

Current workplace

Dmitry Dyment's current company

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TransPerfect
Transperfect
Telecom System Administrator / IVR Developer (Genesys PureConnect, PureCloud, RingCentral)
Los Angeles, CA, US
Website
transperfect.com
Employees
12629
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Company profile
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10 roles

Dmitry Dyment work experience

A career timeline built from the work history available for this profile.

Telephony Engineer

Current
Transperfect

New York, NY, US

  • Supporting day to day operations of the on-premise Genesys Pure Connect platform with PureCloud integration for use of Web RTC phones.
  • Regular system maintenance including server reboots, failovers, and testing.
  • Creation and maintenance of technical documentation including call flows, customizations, integrations.
  • Developing and maintaining effective relationships with internal and external customers.
  • Developed SQL Queries for recurring reports and easier additions of clients.
  • Re-established relationship with support vendors, to drive persistent issues towards resolution.
Jun 2022 - Present

System Administrator / Ivr Developer (Genesys Pureconnect)

Centene Corporation

Saint Louis, MO, US

  • Administration and development of IVR for enterprise wide, multi-location contact center.
  • Administration and management of telecommunications services to ensure SLAs are met and business requirements are adhered to.
  • Creation and maintenance of telecom services and equipment documentation.
  • Development of specific technical requirements based on business requests.
  • Working with business leaders to change existing and implement new call flows within the call center.
  • Development, enhancements, testing and implementation of IVR applications, routing logic, CTI and reporting.
Jun 2018 - Jun 2022

Call Center Systems Developer, Business Applications

Beachbody

El Segundo, CA, US

  • Drive cross-functional / business partner teams to develop detailed requirements, evaluate technology options, negotiate agreements, and manage ongoing service delivery.
  • Introduced creative solutions to various business issues (Screen Pop, Transfer Reporting, etc)
  • Drove PCI Compliance by leveraging Analyzer in unconventional way.
  • Developed procedures for emergency messaging, disaster recovery and business continuity.
  • Managing relationships with vendors including ININ and multiple ININ Partners by overseeing and helping with prioritization, issuing RFPs, evaluating SOWs.
  • Interfacing with service provider (Interactive Intelligence) for support, new initiatives, and maintenance.
Dec 2014 - Jun 2018

Contact Center Telecom Manager

Legalzoom.Com, Inc

Mountain View, California, US

  • Lead the sourcing and deployments, and managed the maintenance of company-wide Customer Care systems including CRM (RightNow Technologies), telephone systems (IVR and ACD), call monitoring, workforce management and.
  • Identified and eliminated obstacles to optimal utilization and performance of all systems. Supporting Operations and Management through development, communication and maintenance of reporting.
  • Analyzed data and recommended opportunities for procedural and process improvements. Facilitated process design and improvement through discussions between teams and departments regarding system configuration.
  • Trained company managers to utilize existing reporting tools. Building and maintaining strong collaborative relationships with internal and external business partners. Created business cases for new processes..
  • Acted as a point of contact with IT department coordinating technical changes/implementations within the Customer Care Team.
  • Managed office build-outs to ensure proper phone and data wiring. Managed office moves ensuring telephone support. Vendor Management.
Oct 2006 - Nov 2014

Customer Support Team Lead

Legalzoom.Com, Inc

Mountain View, California, US

  • Handling escalated customer calls, monitoring calls for quality assurance, coaching, tracking attendance
  • Running, interpreting and delivering daily, weekly, and monthly reports
  • New hire training, vendor management, other projects as assigned
Jul 2005 - Oct 2006

Customer Support Representative

Legalzoom.Com, Inc

Mountain View, California, US

  • Assisting customers with inquiries via email, telephone and fax.
  • Consistently demonstrated the ability to effectively handle difficult / escalated calls and emails.
Jan 2004 - Jul 2005

Account Executive

Countrywide Full Spectrum Lending
  • Solicitation, closing, and processing mortgage loans. Follow-up with prospective borrowers.
  • Advising potential borrowers regarding appropriate loan programs which may best suit their needs.
  • Overseeing the entire loan process to ensure Customer satisfaction. Customer Service.
Mar 2003 - Nov 2003

Electronic Support Rep (Email)

Earthlink

Atlanta, Georgia, US

  • Technical support of internet connections via email.
  • Troubleshooting software, and Internet Connectivity for Windows 95/98/ME/2000/XP, MACs, Internet appliances.
  • Support of free web sites, paid web domains, general support escalations, minor DSL support.
Apr 2002 - Mar 2003

Technical Support Representative

Earthlink

Atlanta, Georgia, US

  • Technical support for Internet connectivity.
  • Troubleshooting software and Internet connectivity for Windows 95/98/ME and MACs.
May 1999 - Apr 2002
Team & coworkers

Colleagues at TransPerfect

Other employees you can reach at transperfect.com. View company contacts for 12629 employees →

ND Nunzia Dell'Aversano Nunzia Dell'Aversano Colleague at Transperfect Palma, Balearic Islands, Spain, Spain View → DB Dolly Bryant Dolly Bryant Colleague at Transperfect Washington, District Of Columbia, United States, United States View → GC Giulia Caddeo Giulia Caddeo Colleague at Transperfect Italy, Italy View → SH Stephanie Hoermann Stephanie Hoermann Colleague at Transperfect Barcelona, Catalonia, Spain, Spain View → JZ Joerica Zou Joerica Zou Colleague at Transperfect Greater Boston, United States View → AS Ahmadali. Shinwary Ahmadali. Shinwary Colleague at Transperfect Afghanistan, Afghanistan View → NP Noah Polipnick Noah Polipnick Colleague at Transperfect Minneapolis, Minnesota, United States, United States View → DR Dennis Ruge Dennis Ruge Colleague at Transperfect Nairobi, Nairobi County, Kenya, Kenya View → SR Scott Rowland Scott Rowland Colleague at Transperfect Las Vegas Metropolitan Area, United States View → AM Annie Mothershead Annie Mothershead Colleague at Transperfect New York, New York, United States, United States View →
2 education records

Dmitry Dyment education

Bachelor Of Business Administration (Bba)

University Of Phoenix

General Studies

Los Angeles Valley College
FAQ

Frequently asked questions about Dmitry Dyment

Quick answers generated from the profile data available on this page.

What company does Dmitry Dyment work for?

Dmitry Dyment works for TransPerfect.

What is Dmitry Dyment's role at TransPerfect?

Dmitry Dyment is listed as Telecom System Administrator / IVR Developer (Genesys PureConnect, PureCloud, RingCentral) at TransPerfect.

What is Dmitry Dyment's email address?

AeroLeads has found 1 work email signal at @centene.com for Dmitry Dyment at TransPerfect.

Where is Dmitry Dyment based?

Dmitry Dyment is based in Los Angeles, California, United States while working with TransPerfect.

What companies has Dmitry Dyment worked for?

Dmitry Dyment has worked for Transperfect, Centene Corporation, Beachbody, Legalzoom.Com, Inc, and Countrywide Full Spectrum Lending.

Who are Dmitry Dyment's colleagues at TransPerfect?

Dmitry Dyment's colleagues at TransPerfect include Nunzia Dell'Aversano, Dolly Bryant, Giulia Caddeo, Stephanie Hoermann, and Joerica Zou.

How can I contact Dmitry Dyment?

You can use AeroLeads to view verified contact signals for Dmitry Dyment at TransPerfect, including work email, phone, and LinkedIn data when available.

What schools did Dmitry Dyment attend?

Dmitry Dyment holds Bachelor Of Business Administration (Bba) from University Of Phoenix.

What skills is Dmitry Dyment known for?

Dmitry Dyment is listed with skills including Management, Call Centers, Training, Customer Service, Software Documentation, Team Leadership, Troubleshooting, and Customer Experience.

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