De'Anda Brown Email & Phone Number

Orlando, Florida, United States

Orlando, Florida, United States

Orlando, Florida, United States

• Manage high volumes of inbound and outbound calls in fast-paced environment to build, cultivate and establish professional guest relationships.
• Supporting owners and guests by answering questions about resort services and descriptions, policies, local entertainment and other useful topics.
• Reply to all vacation planning emails and calls within the specified time frame.
• Correspond with incoming owners and guests in regards to villa location preferences, special requests and assigning rooms accordingly.
• Actively follow up with guests who have not responded to the vacation planning communication.
• Prioritized and organized tasks to efficiently complete the department's daily tasks.

Orlando, Florida, United States

• Managed property's room inventory and assigned guests a room according to requests, when applicable
• Ran daily inventory reports to inform managers of current and future property occupancy
• Greeted guests and assigned rooms according to confirmed reservations.
• Communicated with housekeeping and maintenance staff to address guest issues.
• Assisted with creating the VIP report for the weekly leadership meetings
• Consulted with housekeeping and reservation departments to provide status updates on guest rooms.

Orlando, Florida, United States

• Appropriately followed check in and check out procedures, answered guest service calls and completed required logs, cash records and files to document daily operations.
• Encouraged guests to participate in rewards programs to promote brand loyalty.
• Managed guest check-in and check-out procedures, reservations and payments.
• Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
• Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
• Trained newly hired employees on front desk procedures and business operations.

Orlando, Florida, United States

• While adhering to the approved script, qualified interested guests for timeshare tours before selling them a vacation package
• Abided by confidentiality oath and securely processed transactions over the phone.
• Applied good listening skills to determine customer preferences and financial limits.
• Built trust and loyalty by maintaining professionalism while persuading customers.
• Identified consumer needs, clarified information and researched issues to provide alternative solutions.