De'Anda Brown Email & Phone Number

Orlando, Florida, United States

Orlando, Florida, United States

Orlando, Florida, United States

• Manage high volumes of inbound and outbound calls in fast-paced environment to build, cultivate and establish professional guest relationships.• Supporting owners and guests by answering questions about resort services and descriptions, policies, local entertainment and other useful topics.• Reply to all vacation planning emails and calls within the specified time frame.• Correspond with incoming owners and guests in regards to villa location preferences, special requests and assigning rooms accordingly.• Actively follow up with guests who have not responded to the vacation planning communication.• Prioritized and organized tasks to efficiently complete the department's daily tasks.• Act as liaison between co-workers and management to optimize department efficiency.

Orlando, Florida, United States

• Managed property's room inventory and assigned guests a room according to requests, when applicable• Ran daily inventory reports to inform managers of current and future property occupancy• Greeted guests and assigned rooms according to confirmed reservations.• Communicated with housekeeping and maintenance staff to address guest issues.• Assisted with creating the VIP report for the weekly leadership meetings• Consulted with housekeeping and reservation departments to provide status updates on guest rooms.

Orlando, Florida, United States

• Appropriately followed check in and check out procedures, answered guest service calls and completed required logs, cash records and files to document daily operations.• Encouraged guests to participate in rewards programs to promote brand loyalty.• Managed guest check-in and check-out procedures, reservations and payments.• Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.• Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.• Trained newly hired employees on front desk procedures and business operations.• Assisted leaders with daily discrepancy reports

Orlando, Florida, United States

• While adhering to the approved script, qualified interested guests for timeshare tours before selling them a vacation package• Abided by confidentiality oath and securely processed transactions over the phone.• Applied good listening skills to determine customer preferences and financial limits.• Built trust and loyalty by maintaining professionalism while persuading customers.• Identified consumer needs, clarified information and researched issues to provide alternative solutions.