· responsible for monitoring and maintaining cusotmerservice@ashcity.com, decorationservices@ashcity.com, orders@ashcity.com and websupport@ashcity.com inboxes· responsible for responding to customers requests on rush order request, order changes, freight estimates, cancellations, ect· Communicate with all warehouses to update order, including shipping method, additions to order line, shipping addresses, ship dates as well as packing terms· Investigate and respond to all inquiries through inbox by email or phone· Process customer return authorizations, call tags and replacement requests· Update any customer details in the system· Renewal of users passwords and users account information updates· Assist customers with online access to their account· Deactivation of online accounts

· Responsible for handling incoming calls, immediately as they come in and providing timely and accurate information to the customer· Responsible for handling all return authorization and following up in the returns to completion· Provide information to customers by phone, fax and email regarding styles, inventory, pricing, backorders, and discontinued items, shipping dates, specials, status of their order and return policies and procedures.· Follow up with clients on any sample and quote requests· Liaise with the warehouse staff to ensure that customer’s request for shipments are met· Effectively communicate any changes to the customer that may affect their order(s)· Escalate all unresolved client issues to the Supervisor on a timely basis· Responsible for taking customer order and entering them in the system when necessary· On-going maintenance of customer and order database· Other duties as assigned by the Group Leader of Supervisor· coordinate repeat embroider and heat seal orders via email, phone and fax· relay information to the decoration and shipping departments· coordinate special orders with multiple delivery addresses· ensure time sensitive orders are completed, shipped and received by the customer· coordinate decoration colour instruction, serving as a liaison between customer and Decoration department· ensure that the logo is decorated to the exact specifications of the customer· get decorated order approvals in a timely manner· process orders from the order entry stage to shipping· ensure satisfactory resolutions to customer situations while adhering to Company policies and procedures

· Collected on accounts 30-60 days/60-90days and 90-120days past due.· Negotiated repayment arrangements on serious delinquencies· Requested manuals for various accounts· Various administrative duties

· Implement payment plans for customers.· Promote and sales of company merchandise· respond to customer inquire efficiently/effectively· Order supplies and maintain stock on a monthly basis.