De Andra Sharp, Msw Email & Phone Number

Aurora, CO, US

Co-facilitates 1 fall quarter course - Social Justice in South Africa

PRN basis

Downtown Denver

Greater Denver Area

Greater Denver Area

• Identifying, researching and reconciling billing payments amounts to ensure accurate eligibility determination, payment, revenue and membership records.
• Setting up and maintaining member data including but not limited to processing enrollments, corrections, retroactivity adjustments and terminations.
• Supporting eligibility inquiries.
• Ensuring bills are correct and mailed timely.
• Interacting with purchaser benefit administrators to answer questions and explain Health Plan policy and contractual provisions related to membership and billing. Resolving related problems.
• Assisting Health Plan purchaser contacts and sales and service representatives in the sales process and the analysis and resolution of problems related to membership accounting.

• Initiates contact with Clients within a specified time to resolve benefit disputes.
• Receives inbound calls from customer to provide central point of contact.
• Analyzes escalated issues or inquiries and uses appropriate resources to ensure satisfactory resolution.
• Resolves member issues and customer inquiries accurately within specified time frame.
• Uses knowledge network to ensure successful resolution of member issues and customer inquiries.
• Effectively consults with cross functional teams to demonstrate value and build commitment to customer satisfaction.

Aurora, CO

• Demonstrated functional skill to troubleshoot and resolve technical problems and other general account inquiries over the phone in a single customer interaction to maximize the customer experience, with demonstrated.
• Followed established troubleshooting procedures, including use of appropriate resources and desktop tools. When necessary, produce work order according to established business rules.
• Demonstrated ability to establish and maintain effective relationships with customers. Effectively gained the customer's cooperation to work through the troubleshooting process, ensuring customer problem resolution.De.
• Acted as a product consultant, articulating product features and benefits and making recommendations based on customer needs/interests; identifying buying signals and asking for the sale, reselling current value or.
• Demonstrated awareness of company policies and procedures while applying sound judgment within the scope of their empowerment and follows guidelines for Customer Proprietary Network Information (CPNI) and Personal.

Aurora, CO

• Acted as a product consultant, articulating product features and benefits and making recommendations based on customer needs/interests; identifying buying signals and asking for the sale, reselling current value or.
• Demonstrated awareness of company policies and procedures while applying sound judgment within the scope of their empowerment and follows guidelines for Customer Proprietary Network Information (CPNI) and Personal.
• Dispatched proper authorities during emergency situations.
• Reviewed and cleared Department of Defense government contracted accounts.
• Supported false alarm research and damage claims, as well as provided support for other data cleanup projects.
• Completed data entry associated with downloading, including confirmation of test signals.

Master’S Degree, Aging Adult Concentration, 3.7

Activities and Societies: Internship for SAGE of the Rockies -Services & Advocacy for GLBT Elders in Capital Hill, Denver, Colorado

Bachelor'S Degree, Law And Society, 3.08

Activities and Societies: • Served as senior class representative on the Student Advisory Board for Colorado Women’s College from.

High School, General Studies