De`Andre Gaines Email & Phone Number

Participated in the CA COVID-19 Rent Relief program that provides government assistance to those impacted financially by COVID-19

San Francisco Bay Area

Assisted with the transition of over 10,000 employees from internal payroll to UCPath.Tracked and managed all incoming service requests, such as wages, hours, deductions, and benefit coverages, using ServiceNow to ensure information was properly documented and escalated to the appropriate department to resolve.Educated faculty and staff on the new payroll system, payroll processing, and deadlines.Improved internal Wiki page for frequently asked questions for other team members to reference.Authorized to use university letterhead and DocuSign to provide employment verifications for leases and loan programs.Provided high-level written and verbal customer service to employees with payroll issues across multiple departments.

Riverside, Ca

Oversaw Summer budget that funded events, programs, and resources for employees and supervisors Completed Summer under budget and reported all expenses to the greater finance/ accounting department for accurate record keepingResponded to high-level customer service inquiries to ensure guests have a pleasant stay. Which included having thoughtful conversations with guests to discover their needs, processing their move in the systems, and keeping track of the move in a shared excel documentOrganized and scheduled meetings and gatherings for staff on a weekly basis to discuss on-going event and common goalsGuided, mentored, and trained over 30 student staff and assisted several Hospitality and Housing Supervisors with ongoing duties within multiple offices

Riverside, Ca

Provided exceptional customer service to housing residents and their parents as a go to location for their residence hall needs. Lead multiple weekly tours of the residence halls and campus apartments for incoming and perspective students.

San Leandro, Ca

Oakland, California Area

Food Vendor for Ovations Food Services at O.CO Coliseum, home of the Oakland Athletics and Oakland Raiders.

Bachelor Of Arts - Ba, Business Economics

High School Diploma