De'Andre White Email & Phone Number

Baltimore, Md, Us

Que docet diskit

Mumbai, Maharashtra, In

Onsite & travel between locations. Experience in Audio Visual. Communicate effectively with all levels of customers including administrators, staff, students, and vendors. Installs and supports new devices along with accompanying the software (These devices can include computers, tablets, projectors, document cameras as examples). Coordinates the repair of student and teacher laptop computers including performing diagnostic repair procedures. Installs and configures supported device operating systems. Performs routine diagnostics and maintenance with multiple operating systems. Installs and configures applications and other supported software packages. Tests new releases for supported systems. Performs network support and troubleshooting duties. Provides consultation and/or training to teachers, staff, and students on the operation of technical equipment and software packages. Troubleshoots hardware and software issues. Assists teachers in resolving device-related problems. Integrates knowledge and skills from a range of technologies to address work assignments and problems of moderate complexity. Coordinates with vendors when necessary. Participates as a team member on small and/or large projects. Records activities in the work order system. Updates/Creates internal supported system documentation

Harrisburg, Pa, Us

Mentoring Youth in the community of Baltimore City

Chicago, Il, Us

Supports a wide range of technology--typically hardware infrastructure, applications, data storage, computing devices, media, networks and all equipment related to delivering IT services to meet the needs of the business. Takes responsibility for performing and coordinating support activities related to IT services performance and their contribution to the business. Performs as a support resource for enterprise device maintenance and issue resolution. The role troubleshoots known end-user device errors and will collaborate with both internal and external parties in resolution practices.Performs support, configuration, installation and maintenance of various site systems and end-user related technology (hardware and software)Exhibits excellent interpersonal skills with both technical and non-technical personnel.Coordinates with internal and external service functions and providers to support incidents, requests, projects, and integration of technology systems.Maintains and supports enterprise resources, including: laptops, desktops, tablets, mobile phones, and other network-enabled devices.Supports internal policies and procedures.Analyzes hardware, software, and network problems using diagnostic tools, knowledge base, and troubleshooting procedures.Performs and participates in integration-related activities, including the upgrade, deployment, and migration of end-user technology and systems.

ASSIST END-USERS IN PERSON AND REMOTELY WITH VARIOUS HARDWARE AND SOFTWARE ISSUES WHILE ASKING QUESTIONS TO DETERMINE THE NATURE OF PROBLEM. MANAGE SERVER AND VM DATABASE & CONNECTIONS. CLIENT SYSTEM ADMINISTRATOR; CONFIGURED, INSTALLED AND MAINTAINED REMOTE CLIENT TERMINALS FOR 9 COMPANIES. ADMINISTRATIVE MS ACTIVE DIRECTORY MANAGING ACCOUNTS AND GROUP POLICIES. MANAGING WAN/LAN CONNECTIONS TO END USERS FOR REMOTE CONNECTIVITY.

Provide customer service and support to all members involved to ensure a successful user experience, and maintain participant engagement is over 90% and attrition below 10%. Processing user Credit Card requests in PSCU (Linux/Unix) software daily. Trains members in proper use of software and computer systems. Performs systems security administration functions, including creating user profiles and accounts.

San Jose, Ca, Us

Assisting Customers and helping to resolve their inquiries. By using the latest in modern communication and technology tools. Exhibiting creativity and skill to deliver practical solutions will thriving in a team environment. Training users in proper use of computer OS and PayPal software.

Maitland, Fl, Us

Acting as technical lead to identify and implement solution to problem affecting IT services. Providing Support over the telephone, remotely and face to face internal staff members. Managing and training a team of 5 Analyst on administrative ms active directory managing accounts and group policies, providing desktop support, asset management. Perform basic software installations and upgrades to operating systems and software packages. Operational maintenance, support, & upgrades for OS workstations & servers.

Itil, Information Technology

General Studies