Senior Department Head Process Management
Munich, Bavaria, Germany
• Spearheaded business process leadership and strategic organizational development initiatives• Pioneered development/launch of holistic lifecycle system for commercial & technical real estate management; 500+ users; portfolio of 1,500+ units• Orchestrated introduction/integration of IBM TRIRIGA to existing RE management system • Implemented Product Information Management System for recipes, nutritional values, assortments, and sales items, enhancing data quality, consistency, and efficiency in product information• Oversaw implementation of Media Asset Management System for efficient handling and organization of media files, including customization to align with company needs, employee training, and ongoing system optimization• Introduced a standardized process for transparent coordination of Franchisee selection, onboarding, contract management, lease setting, and portfolio management• Deployed Master Data Management System to centralize and consolidate corporate master data resulting in improved data quality, data-driven decisions, and automated data integration • Established unified platform for maintenance of restaurant opening hours as basis for subsequent services to enhance transparency and enable integrations into back-office operations• Enhanced online visibility for 2,000+ locations through optimizing naming conventions, opening hours, photo updates, service descriptions, and automated workflows• Implemented COVID-19 reporting ensuring transparency on sales capability of restaurants to supporting internal departments/external partners• Proactively focused on eliminating legacy applications in preparation for ORACLE ERP • Acted as steering committee member for centralized employee lifecycle solution including recruitment, integrated learning platforms, shift planning to employee surveys for 60,000 employees• Led German property tax reform ensuring legal requirements, budget guidelines, and adherence to tax regulations• Directly reported to CFO