Customer Engagement Lead & Client Partner
CurrentIn The Pocket is a Digital Product Studio. We think, shape and build better products for bigger futures. We partner with companies that want to make a difference in the connected world.As Customer Engagement Lead, I work on ITP's organisational level to further improve the collaborations with our clients & become even more customer centric, maintaining premium levels of quality of experience while significantly growing our organisation. I am enabling our autonomous teams by:- Setting up internal tools & processes (revenue forecasting, churn prediction, risk & opportunity management, communication tools, on & off boarding, profitability,...)- One on one coaching of customer facing roles & training on customer centricity- Sharing best practices (both internal & external) & codifying them across teams together with ITP leadership- Stakeholder management- Measuring customer satisfaction- Setting up a customer board- ... As a Client Partner, I inspire, guide and tackle problems for my clients' decision makers through strategic advice. In close collaboration with our cross-functional teams I'm responsible to help our clients reach their goals and grow our business in a sustainable way. Managing risks, challenges & opportunities. My focus is on IOT, complex mobile / web projects and cloud-native development projects, where my technical background helps me to marry the business challenges with the potential of technology. Currently working with customers such as Daikin Europe, Bancontact Payconiq Company, Lufthansa Technik, TP-Vision,... The portfolio I manage in this sense amounts to +- EUR 12 Mio of revenue in 2022.
