● Resolve time sensitive user complaints, research issues, answer technical questions asked from level 1 techs; assist with the maintenance of all application systems hardware and software on property.● Maintain security and back-up procedures for all application systems● Train level 1 team members on unfamiliar tickets to ensure successful completionof requests.● Prepare systems documentation that can be utilized by Techs, IT management,vendor support personnel and end users● Identifies “quick fix” requirements to the Supervisor, utilizing quality assurance and application testing

● Providing technical support to end-users via phone, email, ticketing, or in-person, resolving issues related to desktops, mobile devices, printers, peripherals, and applications● Identifying and diagnosing problems, escalating complex issues to appropriate teams for resolution.● Installations, configurations, updates, and patches ensuring compliance with company policies● Document support interactions, including the nature of the issue as well as steps taken for resolution to ensure accurate tracking and reporting

● Maintain and regularly troubleshoot massive AV routing systems, both hardware and software, utilizing Crestron, CoolSign, Mondo, Dante, and Nion systems● Established, repaired and optimized hardware by installing wiring, cabling and devices. ● Set up hardware and software in optimal configurations to meet performance requirements. ●Investigated and corrected problems with laptops, audio conferencing, and other peripheral devices during meetings. ●Collaborated with vendors to locate replacement components and resolve advanced problems.

- Recording/Mixing/Mastering- Editing that includes Instrumental and tempo localization, pitch and vocal correction, and pop/click/noise repair- Post production for film or commercial- Vocal arrangement- Song arrangement- Pre-production