· Applied machine learning to develop a course recommendation system prototype for taxPOD Masterclass to deliver a personalized user experience.· Created User Acceptance Testing (UAT) requirements for projects

· Offered customer service to users by answering general queries with technical support provisioning (i.e. on-site, on-the-phone, online)· Administered the ALMA System to review circulation and access services

Technical Skills that I gained in Cloud Stack:· Backend Cloud Development: Applied NestJS for building cloud-native applications. Experienced in k6 performance testing and Docker/Kubernetes deployment.· Cloud Debugging and Support: Skilled in troubleshooting cloud-based applications and effectively communicating solutions to non-technical stakeholders.· Web Development: Created website using Angular with GreenSock animation library.· Agile Cloud Software Development: Familiar with agile methodologies, Jira for project management, Bitbucket for version control, and Confluence for documentation.· Code Quality and Collaboration: Strong focus on writing clean code, conducting code reviews, and writing unit/integration tests.· Cloud Monitoring and Analytics: Experienced with InfluxDB for time-series data storage and Grafana for visualizing and monitoring cloud app performance.Soft Skills that I gained in Cloud Stack:· Communication: Excellent verbal and written skills for effective collaboration and customer support.· Problem Solving: Strong analytical thinking to resolve complex issues efficiently.· Adaptability: Quick learner of new cloud technologies, frameworks, and tools.· Time Management: Skilled at prioritizing tasks and meeting cloud project deadlines.· Attention to Detail: Ensures high-quality cloud solutions and minimizes errors.· Teamwork: Collaborates effectively within multidisciplinary cloud teams.· Continuous Learning: Enthusiastic about staying updated with cloud stack advancements.