De Wonte Carter Email & Phone Number

Hampton, Virginia, United States

Hampton, VA • 01/2021 - 09/2021• Identified plans and resources required to meet project goals and objectives.• Achieved project deadlines by coordinating with contractors to manage performance.• Modified and directed project plans to meet organizational needs.• Provided accurate, detailed quantity take-offs from project drawings and technical specifications.

Virginia Beach, Va, United States

Norfolk, Virginia Area

• Handle guest check-ins and check-outs efficiently and in a friendly and professionally manner• Supervisor daily shift processes with ensuring all team members consistently follow standard operating procedures• Supervise desk clerks/breakfast attendants and work load during shift. Complete shift check-list as specified.• Flexible to rotational shifts that best fits Company during time of need• Run electronic room status reports in a timely fashion and relay necessary information to effected departments and individuals• Provide an excellent customer service experience by listening and adhering to all requests and concerns, promptly, to identify their needs• Printing cashier reports and verifying balances; verifying all banks and deposits accordingly.• Update group information. Maintain, monitor, and prepare group requirements. Relay information to appropriate personnel.• Responding to telephone and in-person inquiries regarding reservations, hotel information, and guest concerns.• Train, direct the work of, resolve issues/problems, and facilitate the front desk members to ensure quality operations• Resolve customer issues, complaints, problems rapidly to maintain a high level of customer satisfaction and quality service• Receive information from previous shift manager and pass on pertinent details to the ongoing manager• Consistent professional and positive attitude and actions when communicating with guests and associates.• Maintain working relationship as well as consistent professionalism and action when communicating with guests and associates

Atlanta, Georgia, United States

Norfolk, Virginia Area

• Assisted customers with store and product complaints• Guaranteed positive customer experiences• Performed store opening duties, including counting cash drawers, handling payments, cashing checks and daily deposits• Ensure store is ran properly within Federal government and DMV policies• Provided detailed monthly reports and updates to senior management• Trained new quality customer service representatives