As an Office Manager, I oversee all operational documentation, provide support to the OD Manager, and collaborate closely with partners to ensure smooth operations. I manage budgeting for events and have gained experience in handling the OD team and managing employee relations to align the organization effectively. Additionally, I've been expanding my knowledge in HRBP responsibilities, contributing to organizational development and strategy.Achievement:Recognized as a Champion for Stakeholder Management.

As a Personal Assistant to the CEO, I manage the executive's schedule, coordinate business trips, and handle reimbursement processes. I also provide support in managing various aspects of the CEO's personal life, ensuring a seamless balance between professional and personal commitments. My role involves anticipating needs, managing logistics, and ensuring that all tasks are completed efficiently to allow the CEO to focus on strategic objectives.

In my role as Assistant Club Manager, I played a key part in the successful opening of a new hotel, where I was responsible for developing Standard Operating Procedures (SOPs), scheduling, and managing a dynamic team. I ensured that the team was well-prepared and aligned with the hotel's standards to deliver exceptional service. Additionally, I focused on understanding and exceeding guest expectations, fostering a welcoming and luxurious environment for all guests.

As a Guest Loyalty Executive, I specialize in providing personalized service to regular guest, VIP and VVIP guests, ensuring their experience is nothing short of exceptional. My responsibilities include managing guest relations, coordinating special requests, and anticipating needs to deliver a seamless and luxurious stay. I also collaborate with various departments to ensure that every detail of the guest's visit exceeds their expectations, fostering long-term loyalty and satisfaction.Achievements:- Recognized for outstanding service in guest reviews across TripAdvisor and direct guest comments.

-In my role as a Supervisor Receptionist, I oversee front desk operations, ensuring exceptional guest service and smooth day-to-day activities. I manage a team of receptionists, providing training, guidance, and support to maintain high standards of hospitality. My duties include handling complex guest inquiries, coordinating with various hotel departments, and ensuring efficient check-in and check-out processes. Additionally, I monitor guest satisfaction, address any issues promptly, and implement improvements to enhance the overall guest experience.Achievements:- Recognized for outstanding service in guest reviews across IHG platforms, TripAdvisor, and direct guest comments.

- As a Hotel Receptionist, I manage front desk operations, ensuring a seamless experience for guests from check-in to check-out. My responsibilities include handling reservations, processing payments, and addressing guest inquiries and concerns. I also coordinate with various departments to maintain high standards of service, assist in resolving guest issues, and promote hotel amenities and services to enhance the guest experience.Achievement:- Recognized as Employee of the Month, March 2014, for outstanding performance and dedication to guest satisfaction.-Awarded Best Employee of the Year 2014 for exceptional service and leadership in hospitality.