- Meeting clients to discuss their advertising needs- Working with account planners to devise a campaign that meets the client’s brief and budget- Presenting campaign ideas and costings to clients- Briefing the creative team who will produce the adverts- Negotiating with clients, solving any problems and making sure deadlines are met- Checking and reporting on the campaign’s progress- Keeping in contact with the client at all stages of the campaign- Managing the account’s budget and invoicing the client- Making ‘pitches’ to win new business

1. Handling Inquiries: Responding to customer questions about products, services, and billing.2. Technical Support: Assisting customers with issues related to network connectivity, device setup, and troubleshooting.3. Account Management: Helping customers with account updates, such as changes in plans, billing details, or personal information.4. Billing Assistance: Addressing billing-related issues, clarifying charges, processing payments, and resolving disputes.5. Complaint Resolution: Managing and resolving customer complaints efficiently to maintain satisfaction and loyalty.6. Service Requests: Processing service requests, such as new installations, upgrades, or disconnections.7. Retention Efforts: Encouraging customers to stay by offering solutions or promotions when they consider switching providers.8. Product Knowledge Updates: Staying informed about the latest products, services, and offers to provide accurate information.9. Documentation: Logging interactions and maintaining records for reference and improvement of services.10. Cross-functional Collaboration: Working with other departments, like technical or billing teams, to resolve complex customer issues.

Duties and responsibilities:- Internship for the university- Helping the HR Department to manage the retirement plan- Documenting and recheck the employee database- Prepare meeting keynotes and materials