Dea Memborg-Miskovic Email & Phone Number

Randers, DK

Midtjylland, Danmark

In my current role as a Mobility Support Advisor, I seamlessly blend B2B customer support with technical expertise, ensuring our users receive not only immediate and effective support but also solutions that are sustainable and user-friendly.- Customer and Technical Support: Consistently provide empathetic and efficient solutions to our customers.

Struer, Midtjylland, Danmark

First line support to Danish, Norwegian & Swedish B2C-customers via phone, email & web. Ensuring that the customers’ needs are always put first and provide a best in class experience.- Coordination with our dealers around customer complaints- Technical support to customer in collaboration with technical product team- Handling inquiries from customers on.

Randers, Midtjylland, Danmark

To excel in this challenging position as a stay-at-home mom I have used my professional experience as a former: Project Manager, Customer Care Representative, Customer Care Coordinator, Webshop owner etc.)

København, Hovedstaden, Danmark

Womenmadeshop.dk was a webshop that sold handmade toys, clothing and goods for kids and parents. I ran it at the same time as being on maternity leave with 2 of our kids. - Daily operation of the webshop- Order management - packing and shipment of orders - Writing blogpost- Customer care support B2C by web, email, chat and phone- Purchase of inventory.

København, Hovedstaden, Danmark

Operational management- Task management - Follow­up on ongoing and daily tasks/projects - Reporting daily status to the Customer Care Manager - Real-time resource management/allocation - Time management/payroll management/vacation management - KPI tracking & reporting to the management team Management of Customer Care department: - Competence development.

København, Hovedstaden, Danmark

- Customer Care service B2C, B2B & B2G 24/7/365 - Customer support - Web support - Order management - Preparation procedure description - Coordination of events, target B2B - Coordination of cross-functional projects between marketing, deployment and customer care

København, Hovedstaden, Danmark

- Development & implementation of a new employee handbook

København, Hovedstaden, Danmark

- Handling administrative HR tasks (employment contracts, paychecks, sickness absence & vacation, responsible for employee database etc.) - Project planning & development of resource allocation - Planning and coordinating with other project participants, so that the projects meet their time and budget estimates. - Employment of staff (job ads, screening.

København, Hovedstaden, Danmark

- Project management and sales towards B2B - Coordination of projects between customer, translators and the graphic team - Quality management of employees and their work - Development of KPI’s together with the management team

København Og Omegn

- Canvas sale ­ B2B customer - Performance metrics - Sales management and coordination - Development of sales material - Product development towards the Scandinavian markets (DK/NO/SE/FI), Great Britain and Germany.

Holte

- Store management (ordering, shift planning, reconciliation of cash) - Product consulting - Training of new employees - Customer service - Participation in trade fairs - Law management towards the government

Leadership Management

Project Manager

Intelligent Business English

Druggist With Health Food As A Specialty

Authorized Health Food Supervisor

Hhx, Information Technology