All things Optus Escalations and tech support NBN

Customer service, and act as an ambassador for the brand in an open kiosk environment, including product demonstrations, producteducation and dealing with objections, where we maintained a strong, and repeat customer base. Our team consistently scored a 100%mystery shop score▪ Product sales and technical support for customers, team members , and retail partners resulting in improved relationships with dissatisfiedcustomers and trust from local retail partners▪ Create and deliver new product training and upskill training for team mates▪ Support and represent the brand at launches and major events▪ Manage team , staff schedules, stock levels and regular stock-takes▪ Team Lead Complaints and feedback management/resolutions team

▪ Act as an ambassador for the brand in an open kiosk environment, including product demonstrations, and product education▪ Create, coordinate and deliver staff and local retail partner device knowledge, and sales training. This included demonstrations andpresentations whilst visiting retail partners and resellers to train their sales staff, and also support product launches and demonstrations▪ Support and represent the brand at launches and major events such as the Sydney Easter Show, and Vivid Festival▪ Delivered technical support to both retail partners, and customers, resulting in expanded product awareness, improving relationships withresellers and customers. This achieved an increase in sales to resellers, and maintained a low return rate from customers, whilst strengtheningthe knowledge of sales staff▪ Introduced B2B/corporate ordering and partnerships using Huawei devices and service▪ Coordinated rosters for two kiosk sites, and managed display and training hardware for the Sydney region▪ Whilst in this role I was recipient of both an MVP, and Innovation Award

▪ Field work to retail partners to promote Samsung products, by training external sales staff in product features and troubleshooting, for bothnew product launches and upskilling on existing products, resulted in improved partner relationships, and increased sales and add-ons▪ Support set up of new Samsung displays at retail partners, and good maintenance of existing displays▪ Perform ongoing product demonstrations to retail partners and customers, and represent Samsung at major events▪ In this role I decreased the volume of EOL/discontinued products retail partners had on hand through education and merchandising support▪ Produce and submit daily, weekly, and monthly reports regarding sales feedback to Samsung Australia

• Co Managed multiple branded stores throughout the airport precinct
• High level of customer service to time poor, multicultural customer base
• Delivered staff product training on Sony products and services
• Maintained stores to a high standard, including preparing and maintain store displays, creating a fresh and interactive store feel and look • Completed staff recruitment, rostering, and ongoing training and mentoring of staff
• Completed daily reconciliation and banking, and preparation of daily ,weekly and monthly sales reporting
• Whilst in this role, the stores increased sales and brand awareness, achieving annual sales targets within a 6 month period, and add-on

• Community based training organization focused on teaching non-English speaking, primarily elderly, basic computer skills, including setting up email, word processing and web searching ▪ Booking clients into workshops and courses, and coordinating a schedule of events▪ Establishing links with local businesses, both for community outreach and fundraising▪ Maintained positive client support and a supportive experience ▪ Assist in finding appropriate employment opportunities for clients ▪ Increased Groups eligibility for Government grants

▪ Worked across whitegoods, computers, televisions, gourmet liquor, men’s wear, kids wear, gourmet food, books and stationary▪ Completed training, and delivered customer service to the high David Jones standard▪ Managed department and team, completing schedules based on customer flows▪ Kitchen hand at sandwich bar

▪ Progressed from retail sales person to Supervisor/Acting Manager within first year▪ Facilitated training for new starters, and upskilling existing team on new products, solutions, and services▪ Coordinated service bookings, and performed customer technical services and repairs▪ Increased customer satisfaction scores, and doubled number of service jobs performed

▪ Progressed from a casual retail sales person to Supervisor/Acting Manager within first year▪ Face to face retail, and training of team mates, to ensure that Tandy was always able to provide superior service to competitors▪ Visual merchandising, general store up-keep and open/close responsibilities, including banking