Sales Floor Leader at Heritage Auto, Logan, UtahAs a Sales Floor Leader at Heritage Auto, I play a key role in enhancing sales performance and mentoring new client advisors. My responsibilities include:Training and Mentoring: Guide new client advisors through training, workshops, and coaching to help them succeed.Sales Leadership: Assist in closing deals, using strong negotiation skills and product knowledge.Customer Relationship Management: Maintain relationships with customers, ensuring their satisfaction and encouraging repeat business.Performance Monitoring: Oversee the sales floor to ensure targets were met and provided support to improve performance.Sales Strategy Development: Work with management to create and implement effective sales strategies and promotional campaigns.Customer Engagement: Interact with customers to understand their needs and provide personalized vehicle recommendations.Administrative Duties: Handle paperwork and ensure compliance with dealership policies and legal requirements.In this role, I have developed strong leadership, training, and customer relationship skills, contributing to the success and growth of Heritage Auto.

Finance Manager at Heritage Auto, Logan, UtahAt Heritage Auto, I played a crucial role in driving financial success and enhancing customer satisfaction. My responsibilities included:Successfully selling a range of back-end products, such as warranties and paint protection packages, contributing to increased revenue and customer satisfaction.Efficiently managing the submission of credit applications to secure loan approvals and funding, ensuring smooth financial transactions for our clients.Maintaining the highest standards of trust and confidentiality when handling sensitive guest information, fostering a secure and trustworthy environment.Additionally, I collaborated with sales teams to optimize finance processes, provided training on financial products, contributing to the overall success of Heritage Auto.

As a Client Advisor at Heritage Auto, I was dedicated to delivering exceptional customer service and driving sales growth. My key responsibilities included:Customer Engagement: Actively engaged with customers to understand their needs, preferences, and budget, providing tailored vehicle recommendations to ensure a personalized buying experience.Product Knowledge: Maintained extensive knowledge of our vehicle inventory, features, and benefits, effectively communicating this information to customers to assist in their decision-making process.Sales Performance: Consistently met and exceeded sales targets by utilizing effective sales techniques, building strong customer relationships, and providing a seamless purchasing process.Test Drives and Demonstrations: Coordinated and conducted test drives, showcasing vehicle features and performance to potential buyers, and addressing any questions or concerns they may have.Negotiation and Closing: Skillfully negotiated pricing, financing options, and trade-in values, ensuring a fair and satisfactory agreement for both the customer and the dealership.Follow-Up and Customer Retention: Implemented follow-up strategies to maintain relationships with customers post-purchase, encouraging repeat business and referrals.Documentation and Compliance: Managed all necessary paperwork and ensured compliance with dealership policies and legal requirements throughout the sales process.Through my role as a Client Advisor, I developed strong communication, negotiation, and customer service skills, contributing to the overall success and reputation of Heritage Auto.

As a Bank teller I had to understand the needs and desires of clients, recommend products and solutions to help others along their financial journey, all while maintaining honesty, integrity, attention to detail, and good communication skills.