Deadrea Moore Email & Phone Number

Greensboro/Winston-Salem, North Carolina Area

Manager to Customer Service Technical Coordinators

Charlotte, North Carolina

Analysis & Consultation -Conducts project initiation activities. -Analyze existing client systems, interface requirements, business process and operational needs -Provides professional consulting services in the areas of product/service customizations, business process, complex custom reports and special projects as related to implementation effort Configuration / Integration -Works and counsels with client on system and service configuration efforts, product adaptation and business best practice solutions. -Determines best methodology and oversees the accurate and timely conversion of client's data Validation -Builds client control information and oversees the pre- and post-implementation testing of products. -Oversees formal hand-off of system and operational services to other ADP departments/clients. Project Planning -Participates in establishing and monitoring of client implementation schedule and report status to Project Team members. -Prepares individual work plans in conjunction with established project milestones. -Ensure issues and risks are documented and work with team members to resolve.

Medical and Medicare Advantage Benefits and EligibilityAppeals and GrievancesPharmacy Benefits and EligibilityMedical and Prescription ClaimsMedicare Part C and Part D BenefitWork with Microsoft OfficeResearch and give detailed information for benefit plans and cases

Winston Salem, North Carolina

· Interview employees for the up and coming benefit year · Assist with elections of benefits · Research and give detail information for benefit plans questions and cases · Assist with security and confidential information for employees · Open, assign, and work cases · Execute daily operations of inbound calls · Work with Microsoft Office, Windows, Internet, and Telephony • Project Management

Greensboro, North Carolina

Customer Service and Sales

Winston Salem, North Carolina

Assisted Employees with open enrollment for yearly health and insurance benefits.

Greensboro, North Carolina

Manager a book of delinquent mortgage accounts by contacting customers and started process of forclosing on home. Interviewed applicants for mortgage loan modifications. Executed daily operations of inbound and outbound calling. Requested documents, such as income tax return etc for further processing of mod applications. Answered applicant's questions and asked for signature on information authorization forms to fax in. Determined if applicant met establishment standards for further consideration, following manual and using calculator. Recorded data on status of loans, including number of new applications and loans approved, canceled, and denied, using computer. Successfully handled as many account the customer has to determine if all account can be modified. Structured and maintained weekly awards for team.

Mcleansville, North Carolina

Inbound customer service and sales. Assisted customers with billing, billing summaries and service card needs. Team leader of team 10- 20 associates on stats and compliance in order to drive results. Coaching floor walking side by side training, wire jacking coaching, password reset for employees in order to also drive results