Dea Farah Trisnawati Email & Phone Number

Ruko Italian Walk Blok K No. 7, Mall Of Indonesia, Jakarta Utara

English Language, IELTS, TOEFL, SAT, GMAT, GRE Course Institute.• Act as human resource role by managing 50+ operational and marketing staff starting from recruitment, onboarding, up to making contracts.• Perform as customer service & relation by providing program information, handling complaints, providing solutions, and assisting students to register for official IELTS/TOEFL/SAT tests as well as connecting for overseas school needs to The Test Coach agents partner.• Execute TheTestCoach by Embassy 360' branding and promotions both online and offline by mobilize 1 monthly event and 2 annual events.• Maintain positive relationships with governments such as UPPRD for licensing billboards and advertisements and related city mayors for business licensing.• Update the operational license to government.• Directly business report to Director Center Branch.• Operated 2 branches in Surabaya and contributed to revenue growth of up to 50% in 2017 - mid 2019.• Expand The Test Coach at the Jakarta branch in 2019, and successfully achieve sales target by 95%.

East Surabaya, East Java, Indonesia

• Act as human resource role by managing operational and marketing staff starting from recruitment, onboarding, up to making contracts.• Perform as customer service & relation by providing program information, handling complaints, providing solutions, and assisting students to register for official IELTS/TOEFL/SAT tests as well as connecting for overseas school needs to The Test Coach agents partner.• Execute TheTestCoach by Embassy 360' branding and promotions both offline and offline.• Maintain positive relationships with governments such as UPPRD for licensing billboards and advertisements and related city mayors for business licensing.• Update the operational license to government.• Directly business report to Director Center Branch.• Operated 2 branches in Surabaya and contributed to revenue growth of up to 50% in 2017 - mid 2019.

West Surabaya, East Java, Indonesia

• Act as human resource role by managing operational and marketing staff starting from recruitment, onboarding, up to making contracts.• Perform as customer service & relation by providing program information, handling complaints, providing solutions, and assisting students to register for official IELTS/TOEFL/SAT tests as well as connecting for overseas school needs to The Test Coach agents partner.• Execute TheTestCoach by Embassy 360' branding and promotions both offline and offline.• Maintain positive relationships with governments such as UPPRD for licensing billboards and advertisements and related city mayors for business licensing.• Update the operational license to government.• Directly business report to Director Center Branch.• Operated 2 branches in Surabaya and contributed to revenue growth of up to 50% in 2017 - mid 2019.

Jl. Darmo Permai Utara No. 74-80 Surabaya

A radio media company under Kompas Gramedia Group.• Provided media or ad placement sales inquiries by conducting initial meetings with potential clients.• Facilitated complaints and feedback from existing clients.• Delivered exceptional service to ensure customer retention.• Successfully achieved the award as the Highest Sales Revenue in the Surabaya area for 5 months in a row.

Labor Training and Profession Development based in Surabaya.• Conveyed canvassing and promoting vocational institute courses to 20-40 senior high schools and vocational schools per month across Indonesia.• Provided full information and consultation to potential students.• Achieved the High Sales Award, successfully closed down 125 out of a total of 300 student applicants in June 2014

Tour and travel company based in Sidoarjo, East Java.• Conveyed pitching and canvassing to schools for study tour packages to Bali.• Deal with customer queries, complaints and produced itineraries.• Successfully won a tour tender worth up to IDR 28 Mio by facilitating employees at the Governor's office of Central Kalimantan for a tour package to Bali.

Bachelor'S Degree, Communication And Media Studies

Ipa

Activities and Societies: Matix, Theater, Osis, Himpunan Puisi