Troubleshoot administrative, billing and technical issues with our providers while educating them on best practices while using Booksy software to manage their businesses.

Maintain active engagement and qualify inbound leads via outbound calls, SMS, email & online chat. Develop strategies to ensure customer's success and prevent churn 90 days post-sale.

Initialized the transfer of fertility prescriptions while simultaneously educating patients on the medications and services we provide. Participate in phone services as well as data entry and logistics to ensure prescriptions are securely packaged and reach its intended destination.

Served as initial contact for reporting technical issues such as upgrades, installations and other software, hardware and network issues.

Placed outbound and received inbound calls to consult and educate members on Medication Therapy Awareness. Validated and transcribed information regarding members prescriptions and reviews in the claims system.

Maintained affordable patient copays through drug manufacturer copay cards. Headlined and resolve complications between physicians, patients and third-party insurance policies to distribute medication in timelier manner. Helped brainstorm and implement a marketing strategy for the newly opened pharmacy to increase customer conversion. Researched and investigated customer accounts to resolve billing and account

Worked cohesively with the pharmacists and technicians in a fast-paced environment to deliver the highest quality customer satisfaction. Collaborated with supervisor to maximize productivity by giving feedback and helping team follow workflow and daily procedures. Streamlined daily protocols collectively with coworkers to increase efficiency and decrease patient wait time. Assisted in the disposal of expired drugs through the pharmacy expired returns program.