Denis Agafonov Email & Phone Number

Moscow, Moscow City, Russia

• Identified plans and resources required to meet project goals and objectives;
• Ensured requested features to be delivered on time, within the scope and project budget;
• Mitigated related risks such as insufficient staff, unstable service of the underlying PaaS solution, lack of budget and others;
• Served as the Scrum master for the project team: resolved impediments, kept the team focused on the current sprint, facilitated Scrum meetings; controlled meetings' timeboxes;
• Oversaw the backlog;
• Led and managed staff of around 30 team members (analysts, developers, QA, designers).Projects (as a part of the Digital Transformation program in Gazpromneft, the third largest oil producer in Russia):- Energy.

Moscow, Moscow City, Russia

• Planned, designed, and scheduled phases of large projects.
• Managed projects from the initiation to the cutover.
• Managed project budget and delivery to the scope, and ensured quality performance.
• Provided detailed project status updates to stakeholders and executive management.
• Facilitated workshops to collect project requirements and user feedback.
• Scheduled and facilitated meetings with project stakeholders.

Moscow, Moscow City, Russia

• Managed projects from procurement to commission.
• Developed and implemented project plans to meet business objectives.
• Facilitated workshops to collect project requirements and user feedback.
• Tracked project and team member performance closely to intervene in mistakes or delays quickly.
• Maintained open communication and regularly presented project status updates to customers.
• Negotiated and managed third-party contracts related to project deliverables.

Moscow, Moscow City, Russia

• Outlined work plans, determined resources, established timelines, and set initial budgets as a part of project scope determination.
• Led and assisted BSS/OSS implementation projects for clients by working with and coordinating consultants and developers.
• Led and managed staff of around 20 team members, who were engaged in projects being implemented in parallel.

Moscow, Moscow City, Russia

Responsibilities:- Resource management;- Budgeting department expenses;- Communication coordination inside and outside of the company;- Managing and participation in O&M processes;- Managing and participation in acceptance tests;- Participation in tenders;- Statistic information collection control;- ServiceDesk management.Equipment: - X-tones (Bercut).

Moscow, Moscow City, Russia

Responsibilities: - 24/7 equipment monitoring management;- Problem localization management;- Problem escalation management;- Incident management;- Development of instructions for shift engineers;- Shift planning;- Staff recruitment and training;- SLA design.Equipment/software: - X-tones (Bercut)- CRBT (Huawei)- Fun Dial (Comverse)- NNM (HP)Subordinate.

Moscow, Moscow City, Russia

Responsibilities: Performing acceptance tests, service platforms administration (VAS), processing of complaints, tech problems remediation, system tuning, system monitoring, statistic collection and analysis, 24/7 support, testing interfaces between SMSC and ESMEs (tcpdump analysis - SMPP 3.4, TCP, IP). Equipment: Device Management System (Synapse), USSDC.