Denis Agafonov Email & Phone Number

Moscow, Moscow City, Russia

• Identified plans and resources required to meet project goals and objectives;• Ensured requested features to be delivered on time, within the scope and project budget;• Mitigated related risks such as insufficient staff, unstable service of the underlying PaaS solution, lack of budget and others;• Served as the Scrum master for the project team: resolved impediments, kept the team focused on the current sprint, facilitated Scrum meetings; controlled meetings' timeboxes;• Oversaw the backlog;• Led and managed staff of around 30 team members (analysts, developers, QA, designers).Projects (as a part of the Digital Transformation program in Gazpromneft, the third largest oil producer in Russia):- Energy consumption control (developed and implemented SW to support online control of the majority energy resources at the plant), minimized resource consumption for production plan execution through the development, replication, and the use of the product functionality. This has resulted in significant savings.- Operation control system (developed and implemented SW to support the material flows control at the plant).

Moscow, Moscow City, Russia

• Planned, designed, and scheduled phases of large projects.• Managed projects from the initiation to the cutover.• Managed project budget and delivery to the scope, and ensured quality performance.• Provided detailed project status updates to stakeholders and executive management.• Facilitated workshops to collect project requirements and user feedback.• Scheduled and facilitated meetings with project stakeholders.• Recruited and oversaw personnel to achieve quality performance and objectives.• Monitored project progress, identified risks and undertook corrective action as needed.Projects (for the Aeroflot, Russia’s leading airline):- AMOS (the industry-leading aviation maintenance management system) implementation (MRO business processes tuned in cooperation with Swiss Aviation Software company, prepared IT infrastructure, cutover to AMOS for the Maintenance, Airworthiness and other depts of around 2500 specialists performing successfully); - AMOS data migration (migration from AMASIS, SAP and additional sources done before the cutover); - AMOS integration.Results of the AMOS implementation in Aeroflot are: increased labor productivity through optimized processes and resource allocation, which saw a 4% increase in efficiency amongst employees working in relevant units; reduction in inventory and optimization of planning and procurement processes. Integration with production and SAP systems saw a 3-4 % increase in planning and inventory efficiency, equivalent to EUR 2-2,5M.- NetLine/Hub solution implementation, integration and support in cooperation with Lufthansa Systems AG.- WebWecurityGateway support (delivered support within the agreed SLA level, prepared and performed the cutover to the new HW&SW); - Board Connect InFlight Entertainment system implementation and support in cooperation with Lufthansa Systems AG (performed the rollout of the system to the Aeroflot A320 fleet of 70+ aircraft, launched in-flight Internet access for the passengers).

Moscow, Moscow City, Russia

• Managed projects from procurement to commission.• Developed and implemented project plans to meet business objectives.• Facilitated workshops to collect project requirements and user feedback.• Tracked project and team member performance closely to intervene in mistakes or delays quickly.• Maintained open communication and regularly presented project status updates to customers.• Negotiated and managed third-party contracts related to project deliverables.• Monitored project performance to identify areas of improvement and make required adjustments in a timely manner.Projects (for the Nokia Siemens):- 2G/3G network KPI assurance and optimization;- 2G/3G configuration DB support and performance management automation;- 2G/3G drive tests.

Moscow, Moscow City, Russia

• Outlined work plans, determined resources, established timelines, and set initial budgets as a part of project scope determination.• Led and assisted BSS/OSS implementation projects for clients by working with and coordinating consultants and developers.• Led and managed staff of around 20 team members, who were engaged in projects being implemented in parallel.

Moscow, Moscow City, Russia

Responsibilities:- Resource management;- Budgeting department expenses;- Communication coordination inside and outside of the company;- Managing and participation in O&M processes;- Managing and participation in acceptance tests;- Participation in tenders;- Statistic information collection control;- ServiceDesk management.Equipment: - X-tones (Bercut);- B!3A (Buongiorno Vitaminic);- NNM (HP);- bespoke solutions.Subordinate persons: 11.

Moscow, Moscow City, Russia

Responsibilities: - 24/7 equipment monitoring management;- Problem localization management;- Problem escalation management;- Incident management;- Development of instructions for shift engineers;- Shift planning;- Staff recruitment and training;- SLA design.Equipment/software: - X-tones (Bercut)- CRBT (Huawei)- Fun Dial (Comverse)- NNM (HP)Subordinate persons: 7.

Moscow, Moscow City, Russia

Responsibilities: Performing acceptance tests, service platforms administration (VAS), processing of complaints, tech problems remediation, system tuning, system monitoring, statistic collection and analysis, 24/7 support, testing interfaces between SMSC and ESMEs (tcpdump analysis - SMPP 3.4, TCP, IP). Equipment: Device Management System (Synapse), USSDC (Sibinco), Dynamic STK (Sicap AG), SMS-Extra (Sibinco).