Customer Service Representative
Current
May 2024 - Present
AeroLeads people directory · profile
Deah Le Blanc Email & Phone Number
IT Leader | Leadership and Coaching | Technical Support | Problem Solving | Quality | Process Improvement
at
Fedica
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 86%
Current company
Role
IT Leader | Leadership and Coaching | Technical Support | Problem Solving | Quality | Process Improvement
Location
Smiths Falls, Ontario, Canada
Who is Deah Le Blanc? Overview
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Quick answer
Deah Le Blanc is listed as IT Leader | Leadership and Coaching | Technical Support | Problem Solving | Quality | Process Improvement at Fedica, based in Smiths Falls, Ontario, Canada. AeroLeads shows a matched LinkedIn profile for Deah Le Blanc.
Deah Le Blanc previously worked as Customer Service Representative at Fedica and Supervisor, Customer Service at Serefin. Deah Le Blanc holds Computer Network Specialist Degree from Eastern College.
Company email context
Email format at Fedica
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Fedica
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Profile bio
About Deah Le Blanc
With over 20 years of experience in IT and customer service. As a supervisor I oversee the success and development of two customer service teams, ensuring they deliver exceptional service and achieve their goals and KPIs. I am passionate about coaching and mentoring my team members, providing them with constructive feedback, training, and troubleshooting support. I also manage customer escalations and resolve issues effectively. I have strong technical and quality assurance skills, and I use data analysis, reporting, and process improvement tools to optimize team performance and customer satisfaction. I collaborate with internal and external stakeholders to align customer service with business objectives and client expectations.
Current workplace
Deah Le Blanc's current company
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5 roles
Deah Le Blanc work experience
A career timeline built from the work history available for this profile.
Supervisor, Customer Service
Professionally facilitated the success and ongoing development of 2 customer service teams to achieve their goals and KPI’s. Coached and assisted in troubleshooting to understand client programs, policies and procedures while striving for exceptional customer service. Offering encouragement, guidance and constructive feedback to agents.Professionally.
Nov 2022 - Oct 2023
Quality Assurance Analyst
Led quality assurance for customer care within Xplornet. Oversaw the completion of evaluations by the team for over 500 agents in seven different groups. Handled day-to-day oversight of a team of nine staff including delegating tasks, running daily reports, updating priorities, aiding with hiring and onboarding, and providing training for new hires..
Jan 2015 - Aug 2022
Subject Matter Expert
Answered first-line technical calls from customers and resolved internet connectivity issues. Customer experience and retention was always a priority. Coaching and giving guidance to new hires helped them transition to the team.
Sep 2012 - Jan 2015
Service Desk Analyst
Provided hardware and software support for 60k including the full suite of software used by students, staff, and professors. Was the network administrator for network accounts including Lightweight Directory Access Protocol (LDAP). Ensured fast action on priority tickets and resolved software and hardware issues for clients on campus via email, phone.
May 2000 - May 2010
2 education records
Deah Le Blanc education
Computer Network Specialist Degree
Mcse Degree, Networking
FAQ
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What company does Deah Le Blanc work for?
Deah Le Blanc works for Fedica.
What is Deah Le Blanc's role at Fedica?
Deah Le Blanc is listed as IT Leader | Leadership and Coaching | Technical Support | Problem Solving | Quality | Process Improvement at Fedica.
Where is Deah Le Blanc based?
Deah Le Blanc is based in Smiths Falls, Ontario, Canada while working with Fedica.
What companies has Deah Le Blanc worked for?
Deah Le Blanc has worked for Fedica, Serefin, Xplornet Communications, and Carleton University.
How can I contact Deah Le Blanc?
You can use AeroLeads to view verified contact signals for Deah Le Blanc at Fedica, including work email, phone, and LinkedIn data when available.
What schools did Deah Le Blanc attend?
Deah Le Blanc holds Computer Network Specialist Degree from Eastern College.
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