Mentor for providing excellent customer service, both front-of-house and back office. Responsible for all cash management in the centre, including weekly banking, ensuring payments are taken correctly by the admin team and processed in line with our Annual Operational Planning. Responsible for processing all invoices that come through to the centre ensuring all are paid before month end.Office Management:Managing a team of four in the clinic, ensuring administrative duties… Show more Mentor for providing excellent customer service, both front-of-house and back office. Responsible for all cash management in the centre, including weekly banking, ensuring payments are taken correctly by the admin team and processed in line with our Annual Operational Planning. Responsible for processing all invoices that come through to the centre ensuring all are paid before month end.Office Management:Managing a team of four in the clinic, ensuring administrative duties and processes are being adhered to.Responsible for the safe opening and closing of the centre.Managing a team of three in the back office, ensuring patient letters are formatted and processed within the given timeframe, sending to customers, external practices and laboratories.As of September 2019, I am a part of the Clinical Governance Group where I liaise with Clinical Directors, Associate Clinical Directors and the Quality team if incidents arise within the clinics and taking part in investigations to find root causes.Efficient in getting important letters, forms and reports sent out to the correct correspondence.Diary management - maintaining and updating diaries as appropriate.Running uninvoiced charges report ensuring all appointments are paid by customers and companies to ensure finances are up to date.Running failsafe reports ensuring customers are following up on referrals.Supporting the centre manager in day to day duties where possible and necessary.Organising team meetings every three months to provide updates on the centre and business to the admin team and typing up meeting minutes.1-1 meetings with each member of the admin team to discuss development & goals and how they can be achieved.Advanced knowledge of Microsoft Excel, Word and Outlook, often transferring this knowledge to new team members in the clinic. Show less

Organised and flexible with ability to multi-task Ability to work in a fast paced environmentExceptional PC and Mac skills including Microsoft Word, Excel, Powerpoint and OutlookAbility to pick tasks and requirements up quicklyPaper and electronic filingUploading and receiving patient results on the dashboard for Drs to review - including abnormal resultsRunning lab reports for external labs to chase outstanding results on a daily basisDownloading and editing… Show more Organised and flexible with ability to multi-task Ability to work in a fast paced environmentExceptional PC and Mac skills including Microsoft Word, Excel, Powerpoint and OutlookAbility to pick tasks and requirements up quicklyPaper and electronic filingUploading and receiving patient results on the dashboard for Drs to review - including abnormal resultsRunning lab reports for external labs to chase outstanding results on a daily basisDownloading and editing GP/results letters to post out to external sitesLiaising with 15 Bupa centres across the UK to ensure results are received and to chase outstanding orders/testsTyping mammogram reports following a dictation by three radiographers as well as proofreading others who have also typed reportsQuality checks throughout the team - ensuring letters produced are of a high quality and appropriate to post out to external GP surgeries and patientsQuality FacilitatorFire wardenFirst aider Show less

Excellent customer service skills Organised and flexible with ability to multi-task Ability to work in a fast paced environmentExceptional PC and Mac skills including Microsoft Word, Excel, Powerpoint and OutlookAbility to pick tasks and requirements up quicklyDiary management - maintaining and updating diaries as appropriatePaper and electronic filingResponsible for the safe opening and closing of the centreTraining new administrators and health advisors… Show more Excellent customer service skills Organised and flexible with ability to multi-task Ability to work in a fast paced environmentExceptional PC and Mac skills including Microsoft Word, Excel, Powerpoint and OutlookAbility to pick tasks and requirements up quicklyDiary management - maintaining and updating diaries as appropriatePaper and electronic filingResponsible for the safe opening and closing of the centreTraining new administrators and health advisors Quality Facilitator:- Implementing, maintaining and monitoring all aspects of the Quality Management System within the centre, ensuring that it meets to the requirements as specified by Bupa Quality TeamInternal / peer quality auditorUpdating team / staff meetings on quality mattersPreparing and administering the internal audit programme for the centre Fire warden First AidProcessing invoicesBanking every weekFailsafe reports Show less