Managing office affairs, client billing, and document preparation for innovative estate planning and efficient probate administration.

Responsible for developing and delivering training modules and call calibrations for over 50 employees,including dedicated individual coaching. Execute daily quality assurance monitoring and improvementplans for phone and email interactions. Provide organizational visibility on training process.• Develop learning material and curriculum, implement training, and monitor growth plan and progress.• Identify client needs and operational roadblocks while seeking improvement opportunities.• Work closely with all departments to exceed the needs of new and existing clients and customers.• Department representative on the Culture Committee, a company panel chartered to improvecompany practices and to create activities to build corporate culture.• Interview and assess qualified candidates for the Engagement Team• Two-time Winner of the Great TrueAccord Bake Off, July and December 2018.• Received the first presentation of the Core Value Award for "Collaboration," April 2017.

Working for a startup debt collection agency, handle calls and emails to resolve customer debt.• Quickly assess customers’ financial situation and requirements to resolve financial obligations.• Negotiate payment arrangements while adhering to collection laws, processes and practice methods.• Act as liaison between customer and TrueAccord’s departments to improve the product and process.

• Interviewed research participants and administered surveys for multiple studies; collected data using Qualtrics• Ensured studies complied with the American Psychological Association's code of ethics• Created scripts and recorded videos for future experimental trials regarding lie-detection

• Independently developed 32-step lesson plans and provided instruction to marginalized 3rd and 4th grade students using pedagogical theory integrating theatre, dance, music, visual arts; Coordinated with program supervisors.

• Under the direction of a licensed clinician, assisted preadolescent clients with autism spectrum disorders to acquire practical life skills through implementation of Applied Behavior Analysis (ABA)• Monitored individual progress by analyzing and summarizing data.

Independently conducted and evaluated Google search engine using queries to determine accuracy of searches. Provided feedback and critical insight of search engine results

• Attended to guests, transported equipment, did event set-up & break-down.