Working mainly as a Scrum Master using SAFe methodology with the Release Train Engineer for the design and development of a top level training portal for our customers like American, Southwest, KLM, etc. + a series of training channels. Also helping the UX Product lead with some of the workflow deliverables. Facilitating numerous scrum ceremonies, clearing impediments, coaching, tracking progress and supporting the Product Owner, Portfolio Managers, Program Manager as well as various Architects and System managers.

Creating a training application for commercial pilots to use to study for future SIM testing. The student can access procedure lessons that act like the SIM cockpit and helps the pilot to get familiar with the airplane controls just like going in the SIM but using their iPad instead. The airline pilot instructor can also set up custom scenarios and assign lessons to students. We are customizing the Microsoft SIM 2020 software platform and interface for our airplanes.

Current projects:Computer Vision. Completing design of labeling application for Data Analysts and Engineers to complete machine learning models for Commercial Aircraft production. Fabrication application that presents work load charts and data for management and distribution.ASP parts management and tracking of reported test issues in flown military aircraft pre-delivery.Previous project, successfully lead program level effort to roll up multiple big data products into a single Platform Portal interface and search solution for use by Data Scientists. Overall responsibility for consistency, brand management, cohesive user stories, personas, increased efficiencies and advocacy of UX across all business units.

Worked as Product Owner on TMC. Trained team on agile process, task and release management, running standup and providing status from TFS to Project Manager. Working on getting resources, architecture, support systems, training, design research into project for legitimating and supporting the system as a critical Boeing app.In a separate engagement I assisted the Creative Director in developing standards and rolling them out across all AIMS projects.

Lead designer developing Executive committee dashboard, analytics & reporting solution. Member of program management team responsible for the setup and organization of 11 teams. Management of 7 senior designers and an outsourced design agency. Oversee all designs for UX best practices, consistency, common objects, adherence to design principles, branding and style direction. Product Owner for SAFe project design board, planning etc.

Completed all pre-startup research including; national surveys, interviews, prototyping and usability studies. Developed business plan, acquired seed round of funding and managed product development. I managed and facilitated all partnership and vendor negotiations for features such as Sales Force as a platform and Priceline as a feature. Created all wireframes and designs for site and then developed UI initially in html5 and javascript. Responsible for all design and interaction updates for site.

Success - Reduced the overall call times in claims customer service by an average of 6.49 minutes per call.Worked short term contract on project installing a MS Dynamics 365 solution for customer care. Designed user interface using both XAML and CRM out of the box templates. Reduced a 17 step process to 3 steps simplifying the user experience. Goal was to reduce steps to access information and shorten call times.

Joined Agilysys to complete a short project that just kept extending. Completed research, ideated, designed, prototyped and tested multiple project products to create an entire casino, resort restaurant and hotel solution. Introduced successful research and testing approaches at the company.SUCCESSES• Successfully created a front desk application that modernized MGM, WYN, Golden, Caesars, Station and other Casino groups desks.• Designed a housekeeping management system including mobile solution for housekeepers and maintenance personnel.• Ideated and prototyped an all-encompassing mobile resort solution; auto-room assignment, check-in, door unlock, room service.• Increased conversion rates by redesigning Casino Hotel booking solution.• Redesign of Agilysys restaurant reservation application successfully filling dining room occupancy and decreased issue handling.

Success - researched and co-redesigned the customer service interface that resulted in a 48% reduction in call times and garnered T-Mobile the JD Powers Award for Customer Service 3 years in a row.Success - researched, designed and helped launched tablets in T-Mobile retail stores. Also responsible for research and recommendations of changes to store layout to increase sales based on floor flow.Success - completed reviews of all stores, systems, network connections and data performance levels to create an executive report that fixed all system issues nationwide.As a Senior Design Consultant for Ciber at T-Mobile, held roles as a senior executive systems analyst and head researcher. First engagement was as a systems analyst evaluating issues with the Care and Retail systems and developing a report for executive management on their current state. As the team lead researcher, worked on the internal processes, completion of research in T-Mobile retail stores/call centers to support the front facing support, shopping and point of sales applications. Research methods include: passive observation, 1/1 interviews, focus groups, remote user testing, A/B, card sorts, surveys. Also, prototyping for usability testing, personas, wireframe, site-map, IA and workflow development. Platforms include desktop for Care and tablet/phone design for Retail.

Worked on a Dynamics CRM Interface design project for Microsoft Recruiting and HR. As a Consultant, responsible for directing the interface design, functionality and branding. Guided direction in relation to Agile process.Responsible for interaction design, information architecture and wireframe development. Research included; ethnographic research; passive observation, contextual walk throughs, surveys, and usability studies. Supported the team with nomenclature and industry term best practices as well as styleguide creation. Made adjustments to CRM interface and navigation in sandbox. Overall integrated user requirements into the application design.

Success - Held executive role responsible for design strategy pertaining to user experience. Created messaging and proposals for executive team and board presentations to support funding. Success - Industry leading solution where users could see a live tracking system and team alert when a prostate cancer procedure treatment was projecting to take too long and fail. it dramatically reduced the number of failures. (see detail success criteria below)PROJECT OVERVIEWThis engagement was a complete build out into a "single pane of glass" all the information and data points of a medical tracking and management system. Initially, numerous legacy systems and shared spreadsheets were used to manage the data on a shared drive. The goal was to provide the internal support teams with an easy to use tracking and alert solution to oversee the treatment of a prostate cancer patients treatment. The flow was to take patients white blood cells, send them to the nearest lab for processing and send it back to be put back into the patient on a 48 hour time clock. From one screen you can see current step, target and exact times, locations, alerts if something goes wrong and contact info for all locations along the way. Widgets were for relevant views of weather, flight delays, news delays pertaining to the timetable. When alerts such as airline delays would popup, it would auto recommend other flights or private jet solutions that were available.Research showed that this design would save over 100 hours of management time across multiple departments per procedure, increase response times to issues from a 35 minute average to 4.5 minutes, cut the number of failures from 3 out of 100 to .25 saving $75,000 per procedure failure.

As Director of Design and UX, hired a high performance team of 10 including vendors, participated in executive management decisions for the project and managed the budget. Assisted in application architecture to support the interface and user experience. Had product ownership of all design efforts as part of an Agile scrum team. Created and facilitated ethnographic research, 1/1 interviews, usability testing, and facilitated focus groups around the country. Hands on concept ideation, design and development of wireframes, comps and prototypes. As design product owner responsible for; feature vision, requirements, backlog, planning, stand up, user stories, flow diagrams, project budgeting and release schedule.Composer received travel awards, and was written up in numerous travel magazines including Conde’ Nast as the future for travel agents.PROJECT OVERVIEWCreated an industry changing communication and travel search solution called “Composer” for Virtuoso a luxury travel consortium. Travel agents use the tool to search for suppliers, product details, create itineraries and then collaborate with their clients to work out the specifics of their trip. The product also provides news, travel updates and business intelligence to travel agents to keep them informed of current situation and trends. The interface was developed completely in Silverlight so that it could be very interactive with one click access to all information. Created a mobile interface for the iPhone for travel agent use of the tool when out of the office. This included access to book of business profiles, social media, communication tools, alert system and travel management.

Success - Completed enterprise design and build of all operating systems (essentially creating a new company) with internet interfaces with a global entry point, projected at 3 years, completed in 2.Success - Made Premera brand a top recognized carrier through out the Northwest and Arizona. Brand development included; Premera Blue Cross Blue Shield, Lifewise Health Plans, NW Administrators.Success - My organization created all print materials, websites, calculators, sales multimedia for 15 distinct plans.Transitioned from Interface Strategy Consultant to employee at Premera as Senior Manager III to establish a design and user experience team for a 3 year project to build out the user experience strategy I created across all systems and applications. Hired all members of initial team of 22. Had 4 supervisor direct reports and managed the creation of the application architecture, visual, design, UX, interface development and IT server implementation. The purpose of the project was to reinvent all of the systems at Premera and move from paper to a web based UI with interconnected data systems on the backend.Upon completion, my team merged with the marketing design group and desktop publishing teams and I was promoted to Creative Director over all corporate design resources. I restructured the branding approach, redesigned all sales material as part of a new brand initiative and continued to manage the design for the user portals for members, employers, brokers, providers on Premera.com.Projects:Premera Brand ManagementAdvertising SupportDimensions PlansPremera Medicare PlanLifewise Health PlansBST ProjectMicrosoft plan proposal and support materialsWeyerhauser plan proposal and support materialsWashington Education Association materials

Took 7 failing projects and fixed them through proper software techniques. Due to successes, grew business to 32 projects including: Business Connection, Healthcare/benefit intranet, Regional Manager Analytics, Book Publishers portal, MCSP lookup worldwide and more Managed balanced teams of 52 and revenues of 2-3 million per week.

Hired as a Webmaster/Project Manager to bring web technologies to the entire company. Developed Internet and intranet sites, designed first internet portal for FEDEX as part of our IVR solution, developed first real time business portal with data from the switch, architected and setup all internet based server environments. Managed a balanced team of 8.