Authorised Genie Dealer, supplying new and used access equipment, material lifts, parts, service and training across the UK.

Relocation to the European Distribution Centre in The Netherlands, providing customer service, warehousing and distribution services for EMEAR (Europe, Africa, Middle East and Russia) customers within the Aerial Work Platform business and working closely with a 3PL (CEVA).• Managing a diverse, multinational and multilingual team of 30 with 5 direct reports covering Customer Service & Order Management• Oversight of all Value Chain processes from order receipt through to invoice… Show more Relocation to the European Distribution Centre in The Netherlands, providing customer service, warehousing and distribution services for EMEAR (Europe, Africa, Middle East and Russia) customers within the Aerial Work Platform business and working closely with a 3PL (CEVA).• Managing a diverse, multinational and multilingual team of 30 with 5 direct reports covering Customer Service & Order Management• Oversight of all Value Chain processes from order receipt through to invoice • Sales operation responsibility for $350M sales revenue in the first year; achieving $380M in year two• Excellent communication and collaboration skills at all levels; established regular update calls with regional offices, Sales Directors and Technical Service team resulting in improvements in information sharing, and faster issue resolution• Attending monthly business reviews with 3PL provider• Set up daily operational meetings with PDI, Transport and Parts representatives from 3PL to ensure alignment across departments on daily priorities• Improved operational reporting by designing a daily report to concisely show three month forward looking Shipping and PDI schedule, billing potential and highlight any operational Issues. • Improved team stability and reduced staff turnover through various initiatives• HSE responsibility for Terex team on site – chairing monthly meetings and implementing actions• Management of annual departmental operational expense budget • Proven track record of consistently meeting challenging sales targets and deadlines, whilst maintaining team motivation, safety and compliance• Ongoing focus on continuous improvements and waste elimination Show less

ERP implementation. Subject Matter Expert for Sales & Customers.• Implementation and integration of an Oracle application, ‘Terex Management System’, for new equipment sales• Compiling process maps and workflows• Customer visits – presenting customer facing documentation and informing customers about the new business system and trading entities• Designing new Customer facing documentation to ensure that both customer and legal / tax requirements were met• Performing system… Show more ERP implementation. Subject Matter Expert for Sales & Customers.• Implementation and integration of an Oracle application, ‘Terex Management System’, for new equipment sales• Compiling process maps and workflows• Customer visits – presenting customer facing documentation and informing customers about the new business system and trading entities• Designing new Customer facing documentation to ensure that both customer and legal / tax requirements were met• Performing system demonstrations in a workshop environment to system users – Gate reviews• Maintaining and updating A3 project plans• Hosting Instructor led training sessions for a team of 20+ new users• Post Go Live support and trouble shooting Show less

Territory Sales Manager for the North and West of England - selling the full Genie product range to the rental and dealer markets.• Development of new business and strengthening of existing customer relationships during an economic downturn • Managing sales through rental and dealer channels• Product demonstrations• Participation at trade shows and events• One month working in the UAE supporting the set up of a new distribution location, and providing product training for… Show more Territory Sales Manager for the North and West of England - selling the full Genie product range to the rental and dealer markets.• Development of new business and strengthening of existing customer relationships during an economic downturn • Managing sales through rental and dealer channels• Product demonstrations• Participation at trade shows and events• One month working in the UAE supporting the set up of a new distribution location, and providing product training for the regional Sales Force and Dealers Show less

Selling Portable Aerial Work Platforms & Material Handling Products throughout the UK to the rental and dealer markets.• Canvassing new business within the tool hire market • Managing sales through rental and dealer channels• Covering whole of the UK and Ireland territory• Product demonstrations

Inside Sales for EMEAR - serving the Scandinavian, German, French and Benelux markets. • Order receipt to invoice • Order compliance checks• Extensive communication and collaboration between multiple functions – manufacturing , warehousing, logistics, credit and finance departments• Management of six dealers throughout the region• Planning Pre-Delivery inspections • Planning and arranging deliveries, ensuring customer expectations are met