Dean Burnett Email and Phone Number

Responsibilities include :• Responsible for managing customer complaints and controlling containment and preventative actions.• Responsible for managing new order introduction meetings and closing meetings.• Responsible for maintenance of quality management system.• Responsible for compliance of site rules relating to health and safety.• Responsible for management of site plant equipment maintenance.• Conducting new employee and contractor inductions.• Responsible for achieving company objectives relating to quality aspects.• Responsible for creation of documentation relating to the commissioning of finished product.• Carry out final commissioning checks and conduct physical testing on “specialised products”.• Responsible for improvement activities relating to internal quality.Achievements include :• Successful transition from ISO 9001:2008 to ISO 9001:2015.• 50% reduction in customer related complaints over 12 month period.• Introduction of new order process from sales order through to product despatch.• Introduction of analysis of root causes of internal quality failures.• Introduction of closing meeting reviews for all completed orders including non-conformance review and action plan setting to achieve continuous improvement.

Responsibilities include :• Responsible for managing customer expectations relating to product quality.• Responsible managing compliance relating to customer’s hygiene requirements.• Leading investigations into customer concerns using 8D reporting system.• Responsible for compliance to site rules relating to health and safety.• Responsible for compliance to site environmental requirements including liasing with local authority.• Management of sub-contractors and suppliers in relation to quality and health and safety.• Responsible for controlling departmental budget.• Responsible for driving continuous improvement and achieving company objectives. • Lead auditor for internal and external audits.Achievements include :• Successfully completed NEBOSH National General Certificate in Occupational Health and Safety• Successfully completed training course for BRC Global Standard for packaging Issue 5 – Understanding the requirements• Introduction of 8D method for dealing with customer complaints resulting in reduced customer complaints and claim costs• Introduction of approval process for pressed components• Introduction of new product trials process to increase control of new product introduction

Responsibilities included :• Responsible for internal and external quality performance of metals division made up of Machine Shop, Press Shop and Light/Large assembly departments.• Responsible for driving internal failures continuous improvement activities.• Leading investigations into customer concerns using 8D reporting system.• Conducting internal audits and product audits to ensure compliance to quality manual procedures.• Responsible for ensuring all equipment and gauges are calibrated.• Carry out contract reviews on all new sales orders.• Conduct and maintain First Article Inspection process.• Liase with sub contractors and suppliers.• Liase with customers regarding customer concerns.Achievements included :• Involved in improvement team to reduce internal rejects for metals department

Responsibilities included :• Responsible for driving End Of Line improvement activities within multiple line teams.• Ensuring manufacturing lines are adhering to control plans and visual aids.• Leading investigations into customer complaints using 8D reports and ensuring all actions are completed on time.• Implementation of Poke Yoke devices to ensure improved line performance.• Participation in third party audits of the quality system and conduct internal product and process audits.Achievements included :• Completed six sigma green belt project.• Involved in line team which improved EOL yield to 99% target• Assisted in successful line transfer to Hungarian plant.• Part of team which improved customer quality to achieve customer annual targets.

Quality Assurance Manager : March 2000 – April 2005Responsibilities included :• Working as part of the management team and accountable for four QA inspectors, a quality engineer and clerical assistant.• Customer liason for external quality and customer complaints.• Maintenance of the ISO 9001:2000 quality management system including annual external audit.• Implementation of departmental action programs to achieve company wide action programs/improvements.• Reporting external and internal quality to the management team.• Making cosmetic quality decisions on behalf of customers such as Sony, Panasonic and Toshiba.• Training of all inspection staff regarding Sony SIT (Sensory Inspection training).• Coordinating quality improvement plans and root cause investigations.Achievements included :• Implementation of ISO9001 : 2000 changeover.• Achieved Sony Green Partner status on schedule by creating and implementing a Green Partner Manual into the organisation.• Only member in DP Manufacturing to hold a Sony Eye badge.New Products Development Engineer : April 1996 – Feb 2000Responsibilities included :• Working as part of a small team responsible for all new model introduction and reporting directly to the Technical Manager.Assistant Quality Engineer : Sept 1992 – March 1996Responsibilities included : • Reporting directly to the Quality Assurance Manager, predominately involved in new model introduction.

Experimental Officer : 1991 – 1992Laboratory Technician : 1988 – 1991Responsibilities included :• Working as part of a team in the Foams section of the Polymer Processing department involved in experimental work within a pilot plant environment.